LensCrafters

I absolutely loved the energy of this LensCrafters location. The entire team was extremely helpful, patient, and genuinely kind from start to finish. They exuded exceptional customer service... attentive without being rushed, knowledgeable without being overwhelming. On top of that, everyone was dressed impeccably and carried themselves with style and professionalism, which made the experience feel even more polished and welcoming. You can truly tell they take pride in both their work and how they show up for their customers. A great experience all around... I'll definitely be returning and recommending this location to others.

We absolutely love this store! My husband and I visited today and had the pleasure of working with Ms. Bernadette, and she is truly a breath of fresh air. She's the complete package--knowledgeable, kind, compassionate, and thoroughly professional. My husband came in to use his vision benefits before the end of the year, and as always, Ms. Bernadette was on point. She knows exactly what needs to be done and executes it flawlessly. If you're looking for exceptional service and someone who genuinely cares about her customers, do yourself a favor and ask for Ms. Bernadette. She delivers world-class customer service every time.

I want to send a special thank you to Tre for the amazing customer service. From the moment I walked into the store he greeted me and my daughter with a warm welcome. Tre took his time with us and guided us on picking the best glasses and sunglasses. The other staff at 702 Crosshills road in Columbia sc has an amazing customer service and I love my experience and they are my new favorite eyeglasses family...

This place has the best customer service. I enjoyed visiting them and purchasing my Meta AI glasses there. Trey is an asset to this store. He's very patient and very professional at all times.

This store is terrific! My wife and I both bought glasses here after being dissatisfied with the quality of the glasses we were buying from another nearby optics store. We got JEAN as our optician. She was wonderful. Very professional, yet with a lovely personal touch. We are both quite happy. We both chose the same frames! I recommend this store and especially JEAN.

Literally had the RUDEST experience here. I've been going to Len's crafters for years, and I've never been treated in this manner. Well firstly, I made an eye appointment online for 10/4, couldn't make that so I rescheduled for 10/18. Unfortunately, I had to cancel that, and I decided to not book again until I was able to find an actual appointment time that's feasible for me. I get a text today from them, indicating that due to the excessive cancellations, I was no longer able to book. Firstly, life happens, when did rescheduling become an issue? Secondly, the message claimed that I rescheduled my cancelled appt for 11/8 when I KNOW for a fact I did NOT. I specifically didn't make an appointment because I wasn't sure how my schedule would work. There was an extremely rude lady that picked up the phone when I called. She claimed I rescheduled and cancelled for a total of 4 times, when I know for a fact that what she stated was not accurate. Also, she was extremely rude from initial conversation. I called stating that my appointment was inaccurately scheduled and that I never scheduled that 11/8 appointment, or 4 in total and she began speaking over me, wouldn't even allow for me to get a word in. I had to literally tell her to stop talking just to get her to LISTEN. It's rude to tell clients to not book an appointment at an establishment all because of their wonky online scheduling system. I only scheduled here because it's close to where I live, and also I like their designer eyewear selection, but after this, I will definitely not visit this particular location. I reported the employee to corporate. Not sure what it will do, but I hope it'll prevent others from being treated in the manner I was treated. She was very patronizing, sarcastic, and condescending. Would not recommend doing business at this location.

Came in with issues with my contacts. Taryn is amazing. She was able to help me solve my issue and was able to assist me that day. Super fast service. Very friendly.

I love my new glasses. And the customer service is excellent. They both the young ladies both helped me out..