Jackson Davenport Vision Center

I'd give zero or negative stars if I were able. I will never EVER give my business to this establishment. They were referred to me by the Dr we saw at Storm Eye and noted as accepting Medicaid. My son is disabled so he has TEFRA and is FEE FOR SERVICE. I looked online and saw they accept Medicaid however I wanted to clarify before making the 45 minute drive. I called the store on 2/4 and the woman I spoke with even put me on hold to clarify with someone. She came back to the phone and told me it wouldn't be a problem to come in. I drive 45 minutes to be told by the EXTREMELY RUDE girl at the front desk they don't accept it, it doesn't matter if we are FFS, etc. Now getting the run around I asked her whom I could have spoken with that gave me the information and how come there is differing information from the staff. Her answer: "I don't know who answered the phone". Not once did she get off her chair to go ask someone for clarification, nor did she refer me to someone in billing or a manager. Extremely poor customer service. The owner should be embarrassed, I hope they are aware the staff doesn't know what's what, nor do they make the effort to provide customer satisfaction - and to those with a disability at that!

As a loyal customer of over ten years, I'm deeply disappointed with the service I recently received at Jackson Davenport. I came in with the intention of purchasing glasses specifically for computer work, requesting a focal length suitable for arm's length viewing. However, when I picked them up, I realized the focal point was far too short forcing me to sit uncomfortably close to the screen, about 12 inches away. Expecting a reasonable solution given it had only been a few days since pickup, I was surprised to be told I'd need to pay additional fees and undergo another exam. I had already spent over $300, and now the glasses are essentially useless to me. This isn't the first time I've been disappointed. Two years ago, I purchased two pairs--one for work and a pair of $300 sunglasses for the beach. After wearing the sunglasses just once, they became so badly scratched they were unwearable. When I mentioned this, the doctor explained they weren't meant to be worn near sand. Strangely, my regular glasses have lasted for years without a scratch, despite heavier use. In total, I've spent over $600 here, and I now find myself with two pairs of glasses I can't use. Something has clearly changed, and sadly, so has my trust. I will no longer be returning to Jackson Davenport and strongly encourage others to consider alternative providers for their eye care needs. I dont hide behind an alias so Jackson Davenport can check me out in their computer if they feel the need.

The front desk technician that fitted me for my glasses was helpful and patient. The doctor is always friendly and explained everything in layman's terms. The best.

First time, I felt comfortable with the staff. My vision exams was very good, explanation after each exam. I will return next year.

We're new to South Carolina. Needed eye exams. This office is very nice and clean. Very professional with a lot of frame choices. The eye doctor and staff were friendly and helpful

The staff demonstrated a high degree of professionalism, and the physician's engaging demeanor created a positive atmosphere. This office is highly recommended.

I had a rapid change in vision and they were able to set an emergency visit in less than 24 hours.

My daughter and I both visited to have our prescription updated and look at frames as well. First off, the sweet ladies at the desk made the process with my insurance easy and were kind and professional. Christopher Holstead , OD was very knowledgeable and honest. He has a fun personality and made the experience easy with professionalism and friendliness. The gentleman assisting with payment and frames was kind, thoughtful and easy-going. Thank you all!