Pearle Vision

I'm very disappointed with how my prescription glasses order was handled. My original pair was lost, and insurance did not cover the loss. When I received my HCA coverage, I called back and clearly requested the exact same Oakley frames and prescription as my previous order. This should have been a simple reorder. However, the sales associate failed to apply my insurance, even though it was available and should have been used. On top of that, the glasses I received are defective--the frame is cracked at the bottom, making them difficult to wear. I have been dealing with this issue instead of enjoying glasses I paid for and trusted would be done correctly. This was not a complicated order, and the mistakes were not mine. I should not have to pay again to correct an order that was processed incorrectly and delivered with a defect. Until this is fully resolved at no cost to me, I cannot recommend this location.

I really enjoy visiting Pearle Vision Center at Azalea Square in Summerville SC. The staff is polite and professional. What I really enjoy most is Mike. He has a wonderful sense of humor. I always leave with a smile. He truly is an asset to that establishment. I've visited other locations but I prefer that location. Shout out to Pearle Vision Center at Azalea Square.

Melissa, Lauren, KC, Mike and Dr. Fullen are top tier. Whatever I need, whenever I need it. They always come through! I will never go anywhere else. I can walk in no appt, no notice and immediately I'm always taken care of. Best customer service I've ever received, hand down. My eyes allow me to live - so without them I wouldn't. Thank you!

Extremely Disappointing and Unprofessional Experience. Nearly a month ago, my husband and I went to this Pearle Vision location to purchase progressive lenses. We have both worn progressives for many years and always had them done in Miami. After moving to South Carolina, we were looking for a reliable and professional clinic. Unfortunately, choosing this location was a serious mistake. From the moment you walk in, the staff is rude, dismissive, and completely unprofessional. When I picked up my glasses the first time, they were made incorrectly and I had to return them. What was absolutely unacceptable was when Mike suggested that I buy cheap glasses from Amazon just to use the computer--after I had already paid $600 for progressive lenses that are supposed to provide distance, intermediate, and near vision. That comment alone shows a shocking lack of professionalism and knowledge. To make matters worse, I waited over three weeks without receiving a single call. When I finally went to the office in person, I was told my glasses had been ready for quite some time and no one ever bothered to notify me. The situation escalated further when my husband requested a copy of his prescription and the staff refused to provide it, which is completely unacceptable and unethical. In addition, I was charged for wide-view progressive lenses but was given narrow-view lenses instead. When I pointed out the mistake, they refused to fix it or remake the lenses. I was forced to keep glasses that were made incorrectly simply because they did not want to take responsibility for their error. This experience was stressful, frustrating, and extremely expensive. This location shows a complete lack of respect for customers, terrible communication, and zero accountability. I strongly do NOT recommend this clinic to anyone--especially if you need progressive lenses.

Please save yourself time and aggravation! I scheduled with Dr Ryan Fullen based on reviews and recommendation. Upon arriving at my appointment I was seen by another DR. I wasn't going to make a scene it wasn't her fault. Now I am not happy with my prescription and have asked to be seen as a follow up with Dr Ryan, "MIKE" or "MICHAEL" who is possibly an owner? wants to mansplain things and not listen. Says that I am NOT going to see Dr Ryan since that is not who I saw to begin with even though that is who I requested the appointment with. All he offered was trying to push me to order glasses, probably because of the markup! PLEASE DO NOT SPEND YOUR PRECIOUS TIME OR MONEY WITH THIS ORGANIZATION. Update to my original review (posted 12/16/2025): On the morning of 12/17/2025, I received a phone call from "Mike," who informed me that because I had written a review, the practice would no longer see me for continued care. He stated that if I wanted to "play stupid games," I would receive "stupid prizes." When I requested my medical records, the call was abruptly terminated. I cannot emphasize this enough: learn from my experience and avoid this establishment. This is especially unfortunate, as Dr. Doan (sp?) and the rest of the staff were professional and pleasant. I genuinely feel for anyone who has to work with/for under someone who conducts himself in this manner.

Horrible Experience, Unprofessional and Discriminatory About a month ago, my wife and I visited this Pearle Vision location in summerville to purchase progressive lenses. I have worn progressive lenses for many years and always had them done correctly in Miami. After moving here, we trusted this clinic--and that was a serious mistake. This has been an absolute nightmare. My prescription was done incorrectly FOUR times. Each time, I returned respectfully to address their mistakes. During my third visit, an employee named Mike was extremely rude and unprofessional, telling me that if I came back again, I would be charged--despite the errors being entirely their fault. Out of frustration and concern for my safety, I went to another clinic and paid out of pocket for a proper eye exam. That doctor confirmed that Pearle Vision's prescription was completely wrong, which explains the distorted vision I was experiencing while trying to work. On my fourth visit, I brought the correct prescription and calmly requested either that my glasses be remade properly or that I receive a refund of the $600+ I paid. Mike refused both requests in a disrespectful and aggressive manner. When I stated that I would file a complaint with the Better Business Bureau, he escalated the situation by calling the police and falsely claiming that I threatened him. Even worse, he made racist remarks to 911, pointing out that I am Hispanic and implying I might not be legally in the country--an outrageous and false statement, as I am a U.S. citizen. The police arrived but did nothing to resolve the prescription issue or the refund. Instead, I was informed that a restraining order had been issued against me, while the clinic continues to keep my money and refuses to correct their errors. This experience was unacceptable, unethical, and discriminatory. Pearle Vision at this location has shown complete disregard for patient care, professionalism, and basic human respect. I strongly advise anyone considering this location to stay away.

Lauren and Melissa were very personable and friendly. It made me feel like I've been going there for years. Keep up the good work ladies. See you next year!!

Great place my wife and I been going here for past 4 years. The owners Mike and Jen are so helpful and try to work with you! They are very hands on at the store and try to get to know their customers. Dr Ryan is great and takes the time to explain things, answer any questions and address any issues you have.