Murfreesboro Eye Center

Do not expect prompt courteous service when checking in for your eye exam. I literally stood at the counter for 15 minutes before a young lady finally acknowledged my presence and asked if she could help me. Beware that this practice also charges an additional co-pay for a retinal exam of $35.00 and does not explain that charge or ask if you want to proceed with the exam or go somewhere else for your exam. The staff person later explained that the additional charge is mandatory by the doctor. I called back to inquire about the charge later in the day and the staff person seemingly could have cared less about my concern and then asked if I needed anything else. On a more positive note, if you do choose to go to this Lens Crafters for new glasses, be sure to ask for Nicole for help with choosing your eyeglasses. She loves her job and was a big help! She takes her job seriously and seems to love helping her customers. She will be an invaluable asset and employee and I will make my recommendations to my friends accordingly. Thank you.

The person who saw me prior to the doctor was not engaging, didn't explain anything she was doing nor why she was doing it. She simply stayed directives of do this, do that. I didn't feel as if I a was a "valued" patient but rather "just a person" satisfying an appointment slot. The doctor was okay but he didn't really try to get to know "me" either. I'm used to a tad bit more engagement and feeling valued. It's highly doubtful that I will return. 2 stars for ease of location for me.

David was so kind and helpful. I was very nervous trying out contacts again and he walked me through the process with such grace. Helped me find the best glasses that fit my needs. He's the best!!!! 10/10

Not friendly or welcoming, located inside LensCrafters, the provider is a Humana option for Medicare/Medicaid plan. I scheduled and received a routine optical exam on Sept. 8, 2025, which I expected no cost-sharing. At the appointment, I was charged a $35 "copay" and no receipt given. Humana Member Services contacted the provider later that day and got the same woman, who was not courteous or respectful. After a struggle, it was clarified that the charge was not a copay for the exam, but for an elective retinal scan. I was never informed the service was optional, nor was I given the opportunity to decline. The provider represented the charge as a required copay, which I believe constitutes deceptive and predatory billing practices, especially harmful to Medicare/Medicaid members who rely on accurate information to avoid unexpected charges. Update: On October 7, I finally received a refund after two attempts in a month. If you go to this business, expect no disclosure for tests that are not covered by your insurance, not verbally or in writing. I do not recommend any business that takes advantage of clients. The high cost of this business's equipment choice ("to offer the best") does not off-set its lack of disclosure regardless what it says about their "script" being forthright. Mine is not the only review mentioning this behavior. It's just the only one that gave 1 star.

First class customer service! Start to finish. Doctor was amazing and Dib was awesome supporting us with his support. Wife and i both got the glasses we wanted! You wont be disappointed.

Overall excellent experience. Had to wait a little longer for my appointment even coming 15 minutes early. That was to be expected though as it was Dec 29, when everyone is using insurance before the new year.

As usual my visits are always very Informative and helpful. My assistant was Samantha. With 25 years experience of working with eyes she knew what she was talking about and was very informative very patient and very helpful. I learned several new things with regard to my glasses and Eye Care as well as glasses care. I will continue doing business with LensCrafters especially this particular location in Murfreesboro Tennessee.

Everyone was very friendly and actually acted as if they enjoyed caring for others! That's high praise in today's world. (40 year healthcare veteran.) The staff and Optometrist were great!