Bedford Vision & Eye Clinic

Dr. Shamblin has been my eye doctor since I was in the 3rd grade. Even now all these many years later I wouldn't have another eye dr other than her! This place and its doctors is Absolutely Amazing! They really care about the patients and their needs and they listen to your concerns as well. They are Definitely a 5/5 stars

I called to make a new patient appointment for myself and husband. The office manager Kristen was very rude and unhelpful. She didn't want to call our insurance company to see if we were in network after I told her it's not a network. We can go anywhere and see anyone. She stated I would need to call my insurance company to see,? Lol I'm sure that is their job. After calling my insurance company they told me as already knew it's not a network and all the biller will need to do is to send a paper eob. She refused us and asked us to be self pay. Absolutely not, that is why we have insurance. Kristen was very rude and didn't care. I can't believe she is an office manager. I've been in the medical profession for 27 yrs and never have I had to do another offices job for them. This absolutely disgusting behavior!!! Which is very sad since we are new to the area and have heard nothing but GREAT things about this office. I wish I could have wrote a better review. But granted to say we will NOT become new patients. Hopefully she can self reflect on our conversation and have a better understanding of communication skills. If I was available I would apply for this manager position.

I had an eye emergency and literally left a message on the voicemail at 2:30am. Thank you Bedford Vision, the ladies at the desk, and to Dr. Grissom! You were able to bring me in and take care of me so well! I will continue to come to your office for all of our families vision and eye needs.

Their service was absolutely great they Answered all my questions so now I can go back to the DMV and take my permit test The Eye doctor there was great I have nothing bad to say about them at all

Bedford Vision & Eye Clinic was AMAZING! I tried a larger chain company in Murfreesboro last year and thought they did a great job, but compared to Bedford Vision, I feel like I was a bit cheated. Bedford not only had friendly staff, but the extent of the eye exam blew the larger company away. Not only that, but Dr. Grissom was amazingly friendly and easy to talk to. He addressed all my concerns, explained everything so I could understand my eye health, and took my preferences into consideration when providing options for my eye care. I would recommend Bedford Vision & Eye Clinic hands down. If you live in the surrounding area, don't miss your opportunity to take advantage of this great place!

Dr. Shamblin and the staff are so courteous and efficient. I was greeted warmly as soon as I arrived as a new patient. The exam was conducted extremely well and Dr. Shamblin explained everything in a sit down talk after the exam. I will gladly recommend this practice.

Decided to try a local eye dr after moving here a few years ago and not drive almost an hour away. Big mistake!!! Last January, I went to visit my daughter just after getting my new glasses. I was thankful I had my old ones with me. I drove to her house while it was raining and couldn't see well at all and had to put my old ones on. I stopped at a local place near my daughter's to see what new prescription was out of curiosity. When I got home, I did let the office know and they did recheck my eyes and gave me a new prescription. It was okay, not perfect. I just went back to my old doctor and found out the reason I couldn't see well and had trouble seeing at night, which she knew without me telling her, and it was because my prescription was incorrect for my astigmatism. She could tell by looking at my old prescription from her office in 2023 and the 2 different prescriptions from this office last year. (I saved that prescription that was written when I visited my daughter, so she could compare) because of this, I will not refer anyone here.

Everyone was so nice and friendly and answered all questions my daughter asked with patience and care. I would recommend this place to anyone needing any eye work done. Amazing staff