⭐Customer Reviews
4.8
★★★★☆
761 reviews on Google
Went in with prescription and was already searching for frames I liked so by the time I my name was called I was already set and the only waiting was for my glasses. I was told it would be an hour wait but they were ready in a half hour wait time! I love getting my glasses from here. I come here at least once or twice a year!
I've been wearing glasses for over 4 decades. I remember some years the whole process being a nightmare. Between exams, insurance, fittings, frames, lenses, customer and doctor service, ugh... Well, the tide has turned. Between the doctor next store and eyemart on airplane rd, and my rep, Brenda, the whole process of exams, going next store, checking insurance, picking and fitting glasses, and paying took less than 30 minutes. And after insurance, my HSA saving, I paid $7 for two sets of glasses. One being Ray Bans bifocals. Hands down the best experience of and in my life. So painless. To boot, they were both ready in under 40 minutes. Blown away. And my first review written, ever, it was so good. Thanks y'all. Life needs to be this easy.
I've been going for a long while now. Decent prices, quick turn arounds, some staff provide good service but I've had some bad customer service experiences. During the most recent visit, while picking up my glasses, they needed adjusting and the employee began aggressively bending the frames with her hands. I thought they were going to break! When she handed them to me I chose to leave. I know the process for fitting glasses and what she chose to do was not it. She happened to be who assisted me when ordering days prior and was not pleasant about my questions at that time either. Customer service matters.
We had our annual visit and the employee mentioned above was gone, the ladies present were wonderful.
I went to Eye Mart Express on Airport Blv. For many years and was always totally satisfied with the prices, selection and service. Then they didn't except my Asention insurance. 7 years later I have never been back. Call them first so there is no wasted long drive for nothing.
Regret buying in store. The online price for my glasses was $352 without insurance, which I could have submitted to my insurace to cover. When I went in store I was told the exact same frame and transition lenses would cost $334. I thought I would be saving money, but it turns out they actually marked the price up to $709 and charged my insurance $375. So, the basically stole my vision benefits.
They also got my prescription wrong, switching my left and right eye, and do provide a protective case for the glasses you buy there.
Crystal was very kind and helpful, she checked the prescription and had the lenses remade. The other attendant I've met there was not very friendly.
The thing that I would most like to share about Eyemart Express is that they have the best Customer Satisfaction Program of any company that I have ever come across. I cannot tell you much they have helped me with my last eyeglasses journey. From my prescription being wrong and having to get a new one, to the frames not fitting properly and having to get new ones. EVERY single person there was very kind and helpful with me. I would like to thank Crystal, Kaitlyn, and Brenda and anyone else that I may have missed, because everyone there helped me.
Fast friendly staff, good customer service,glasses was ready in 21 minutes and I was told an hr they would be ready I'm so impressed by the young lady that helped me she made me feel at home ....Thanks for your hospitality and I love my glasses
Excellent customer service!! My glasses were ready in only 5 minutes. All staff are very friendly and professional.
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[?]Frequently Asked Questions
Where is Eyemart Express located? +
Eyemart Express is at 5775 Airport Blvd Ste 400, Austin, TX 78752, United States, Austin, Texas 78752.
What services does Eyemart Express offer? +
Eyemart Express provides comprehensive eye care including services for this business. Call +1 512-452-2414 for specific service availability.
What are the opening hours of Eyemart Express? +
Eyemart Express is open 9 am-7 pm. Closed on: Sunday
Does Eyemart Express accept walk-in patients? +
Eyemart Express in Austin accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Eyemart Express? +
Consultation fees vary by service at Eyemart Express. Basic eye exams typically start from $50 to $150 in Austin, while specialized treatments and surgeries may cost more.
Is Eyemart Express equipped for emergency eye care? +
Eyemart Express provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Eyemart Express
As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens lab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.
How to Get Help at Eyemart Express
To visit Eyemart Express in Austin, call +1 512-452-2414 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Austin?
Choosing a verified eye clinic like Eyemart Express in Austin ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.