River Place Vision Center

We've been coming here as a family for years, and every visit is consistently excellent. The staff always greet us by name and make my two daughters feel at ease from the moment we walk in. They're warm, patient, and genuinely wonderful with children they take the time to explain each step in a way that makes the girls comfortable and even excited about their checkups. It's rare to find a team that combines professionalism with such personal care. We're grateful to have them as our family optometrist.

This place was great. Both appointments were really fast and the employees are so pleasant. I felt like every employee we interacted with liked being at their job and made it a point to make our day pleasant. I highly recommend and will be using River Place Vision Center in the future.

I went here to get my annual routine eye exam done, and wanted to get my lenses replaced. I saw the good reviews so felt comfortable choosing them. I've been near sighted for the past 10 years and have been getting routine exams done regularly at different places. Before going in I was prepared to get my eyes dilated because I wanted to get my optic nerves checked. When I got there I saw that they have the optional optic nerve imaging test that wouldn't need dilation. I asked for the front desk staff clarification on this, and specifically said I would want the dilation and for the doctor to look at my optic nerve (since that's how I've always had it done, and I was okay with dilation). When they started the visual field test, I asked again if they're going to dilate my eyes the staff said "yes". But then they immediately asked me to get on the imaging test machine afterwards, since I didn't know what that machine was for and I have asked for dilation, I did not know the staff is giving me the imaging test without me consenting. This was not a big deal, but I felt that I was being "forced" into the test because I have asked and clarified at least 3 times prior that I do not want the imaging test and want the dilation instead. After the tests, when I was checking out at the front desk, the staff quoted me $284 for the routine exams and contact prescription after insurance coverage. And $364 for lens replacement (without frame), again after my insurance benefits. I asked for detailed invoice because this amount do not sound normal, and found that they selected a wrong type of contact prescription for me ($215) and should have been only $40 instead. Again, not a big deal mistakes do happen and they immediately corrected it. But the lens quote I was given is drastically different from my insurance coverage. I confirmed with my insurance the co-pay should have only been $10 for lenses including scratch coating. I'm not sure how they're calculating the amount, and would suggest anyone to double check with their insurance before paying what they ask for. After my exam, they did not send me my prescription and I had to call in to ask for it. When I received it I noticed the prescription is non consistent with what I saw on the machine read and the prescription that I've always had for the past 10 years. I called in again to double check if they've forgotten to put in the axis for my mild astigmatism. The staff communicated to me that the doctor was sure the prescription was correct, but I could come in to get the prescription test done again since it could be mistaken. And I found the tone of the staff that called me condescending which was uncalled for, since it originated from a possible human error on their end. I came in again because I've already paid for the exam, and all I wanted is to have the correct prescription so I can get my lenses replaced. The doctor explained to me why there was a difference from the numbers I saw during my visit, and his opinion on how I could leave out my mild astigmatism from my prescription and that it's up to me. I do appreciate him taking the time to go over that with me. Overall the doctor was professional. The only issue is the multiple small mistakes back and forth from the staff with just a routine annual exam is a bit questionable. I've also never experienced this in my past 10 years of getting eye exams done in different countries.

Dr. Smith has a great bedside manner. He's very kind and caring and is extremely thorough as well. Also, the office can get you seen quickly, and for emergencies the doctor will to make sure you're well taken care of and make special exceptions to get you seen frequently and make special exceptions. Thank you to all at River Place Vision!

Dharma Spradlin was an amazing help to my glasses that one side feel off. They were so sweet there! Very happy.

Dr Smith and his fantastic team give us the greatest, seamless care for our vision! With constantly changing vision, him having a cataract and me with a chronic inflammation in one eye, we always feel we're in the greatest hands! They're efficient, knowledgeable and thorough. We love River Place Vision Center!

I came in for an eye issue and they accommodated me to get me in right away and gave me quick help in-office. I then came back a few weeks later for a regular eye exam and was treated very well by the staff. They went above and beyond to help me out in picking some great frames and giving me advice. Thank you!!

Dr was great, my son had something in his eye and they got him in quickly and took care of it. Very kind staff and DR