Walmart Vision & Glasses

I went to the Walmart Vision Center today just to pay for a pair of sunglasses--simple transaction, nothing complicated. I waited patiently in line while the clerk finished with the customers ahead of me. When they were done and it was clearly my turn, the associate completely bypassed me and started helping someone else who walked up. That other person wanted to chat about glasses options, prices, and whatever else, turning it into a long conversation while I stood there holding my sunglasses and ready to check out. No acknowledgment, no "I'll be right with you," nothing. I was polite and didn't interrupt, but after several minutes of being ignored, it became obvious they had zero interest in helping the person who was actually next in line for a quick purchase. This is basic customer service 101--serve people in order, especially when someone's just trying to pay and go. Instead, I felt invisible and disrespected. For a place like Walmart Vision Center that's supposed to be convenient and affordable, this was straight-up disappointing and unprofessional. I ended up leaving without buying because I wasn't going to beg for attention. Won't be returning to this location for anything vision-related. Other customers deserve better.

I stopped in to get my glasses fixed. And Araceli was so wonderful, and so sweet. She fixed my glasses right away and did an excellent job. I would definitely recommend this place to my friend.

Glad i got the warranty suggested. Timing was perfect in getting the frame replaced. Will purchase glasses here from now on. Good service. selection and pricing. Thanks Zoe

Aracelli was extremely helpful and knowledgeable as well as being a pleasure to work with. Will gladly come back to work with her whenever I have new optical needs!

Came into Repair my husband's glasses and Zoe from the Vision Center was able to fix them in less than a minute; something we had been trying for the longest time. She even cleaned the glasses!!! Awesome Walmart vision center rocks

Oh wow, a great attitude is truly an asset. I honestly has a great experience here. Elsa went above and beyond; Was kind, patient, and genuinely helpful. Lauren was just as warm and welcoming. I truly appreciate the service.

I had an amazing experience with great customer service from Elsa and Zoe are the best and will help you find the right pair of glasses you won't be disappointed.. Thanks you for being very patient and helpful

Araceli and the staff were exceptional this morning and so nice Thank you for being a smile today You should be proud.