EYE Center of Conroe

Great experience from start to finish! The staff was friendly and professional, the eye exam was thorough, and everything was explained clearly. Quick service and a great selection of frames. Highly recommend!

Rene and his staff are amazing. They are the kindest people and do a wonderful job. Forever a customer.

I'll keep this brief. I do not recommend patronizing this establishment. My experience spanned over two months and ultimately required me to file a fraud complaint with both my financial institution and my vision insurance provider. After paying in full for my glasses, I never received them. Rene informed me that they were mailed in November 2025, yet no tracking information was provided, and the package has still not arrived. In addition, calls to the business line have gone unanswered, and communication ceased after payment was made. This lack of transparency, accountability, and follow-through is not reflective of responsible business practices. To date, I have not received my glasses, an explanation, or an apology. I hope the business takes meaningful steps to improve its customer service and restore trust with future clients. Sere breve. No recomiendo frecuentar este establecimiento. Mi experiencia se extendio por mas de dos meses y, finalmente, tuve que presentar una reclamacion por fraude ante mi institucion financiera y mi seguro de vision. Despues de pagar en su totalidad mis gafas, nunca las recibi. Rene me informo que fueron enviadas por correo en noviembre de 2025; sin embargo, no se proporciono informacion de seguimiento y el paquete aun no ha llegado. Ademas, las llamadas a la linea comercial no fueron respondidas y la comunicacion ceso despues de que se realizo el pago. Esta falta de transparencia, responsabilidad y seguimiento no refleja practicas comerciales profesionales. Hasta la fecha, no he recibido mis gafas, ni una explicacion, ni una disculpa. Espero que el negocio tome medidas concretas para mejorar su servicio al cliente y recuperar la confianza de futuros clientes.

Excelente servicio