Dallas Eyes Now

Everyone was so nice every step of the way! They were very busy so wait time was a little off. And they were $100 more than Warby Parker when getting fitted for contacts and glasses. The doctor was exceptionally patient with me as we tried a few different contacts until I believe we were able to get what's going to work for me.

I've been a loyal client at this location for years, but this experience this morning was incredibly frustrating and disappointing. I have always happily driven over an hour for the sake of enjoying this location & everybody being friendly. The receptionist this morning was incredibly rude-- I never received any texts or calls to confirm my appointment, yet when he left a voicemail, I immediately returned his call within ONE minute. In his voicemail, he was trying to confirm my appt time of 2pm & when I called him RIGHT back, I was blamed for "not confirming" and told my appointment was pushed back. He then proceeded to tell me that I "ignored" all attempts at the confirming with me despite me never having any texts/ voicemails. The staff member I spoke with was rude, dismissive, and unwilling to take accountability, which completely derailed my schedule for the day. Long-time customers deserve better communication and professionalism than what I experienced here.

Great experience! I also was able to purchase my glasses too. I will be seeing more clearly in about 2 weeks. I'm excited! Pictured are my new frames for my new glasses!

Great experience I was able to schedule online. Got to my appointment and apparently the schedule placed me at 3:15 instead of the 1:00 appt I schedule but the office staff got me in and out by 1:45pm instead of making me wait or making excuses for the mess up. I appreciate that so much. The provider I saw Dr. Saakova was great...she explained every step of the exam.

I really enjoy having my eye exams at this clinic because all the staff and doctors are very professional and friendly. I especially appreciate the knowledge and patience of Dr. Saakova; she's the best! Thank you all for the excellent service!

Everyone was help front desk great ladies, doctor very helpful glasses shop next door Vicky sales associate and john the store manager were so sweet and helpful. They walked me through every step made sure i understood how the meta glasses worked. Vicky took the time to help me

I really enjoyed my experience with Eyes Now their state of the art methods and the staff went above and beyond to make sure my experience was special but heads up get their early because they are busy and there is a long line Dr Babin was amazing and treated me with nothing but respect thank you Sir

My experience was different this go around, once I arrived, I did not have an appointment. I encountered 2 ladies at the counter, of the ladies was handling a call, the other lady ask could she help me, I gave my Drivers License, then the lady handling the call ask the other lady for help, no give me a minute or ask if she can call that person back on the phone, or both ladies could of switch roles, final after waiting 5 minutes. I was finally checked in. I told my seat next to 3 other people, Doctor comes out, and call my name, while the exam room with him, he states sorry I called the incorrect person back, me thinking how, you call Sanders my last name, he did apologizes and ask to have a seat back in the waiting area. I need to clear I went to the tech first, back to the waiting, then the doctor called. It did not take long for me to be called back into the exam. So much for that. What witness after I am completed in the book, the straw that broke me down was, now there is another lady at the first to check me out, I could tell she was nervous, no problem we all have been the new person at a job. Keep showing up Laqunda, she was struggling to make me a appointment, finally appt made, I ask what the doctor is bringing me back for in 1/2026 this clinic does the test on Saturday, I got a firm yes. Well both of the other ladies (Stacy & Jacky) did not step in to help this employee, recover from a mistake, I made eye with one of the ladies and Laqunda states I got it, she did not, still to working as a team, Laqunda was approached and the works, you NEVER scheduled there, no I am going to take over from and I will explain once we slow down etc, the other 2 ladies ignored the newly employee, talked amongst themselves, no smile on any of the 3 ladies faces, so much tension was felt, the folding of the hands, eye rolling, facial expressions, you name it. I was very disappointed. Sign Renae Sanders PHD A concern Office Supervisor in a medical clinic.