Fagadau, Hawk & Swanson Eye Physicians & Surgeons

Dr. Zev Shulkin referred my 11 yr old son to Dr. Claire Shaw for a contact lens exam/fitting. We went today and the entire experience was Spectacular! Diana the assistant was so professional, patient and knowledgeable. Dr. Shaw is Phenomenal! She's funny, so warm and welcoming and treated us like we were VIP! My son was born with ptosis and we never imagined he'd be eligible to wear contact lenses, but boy were we wrong. Dr. Shaw was so encouraging and kind. Diana showed him how to insert and remove his contacts before we left and made certain he was comfortable. The entire appointment was wonderful from start finish. I would absolutely recommend this practice.

Excellent eye doctors here. From medical eye doctors that catch floaters or conditions like a cornea ulcer to specialists in contact fittings -I have been extremely impressed with all of the staff.

My appointment took literally three hours and I tried to be understanding. However, they end up sending me the wrong eyeglass prescription which was huge waste of my time and money. Very disappointing quality of care and lack of accountability.

Three years ago when I came for my once-every-3-year appointment, it took at least 2 hours. I was expecting the same this year and was pleasantly surprised! I've always liked the doctors and staff at Fagadau Swanson & Mirza, but they have totally upped their game! It's a finely tuned machine!! The doctors and staff are still great, but they also exude confidence, professionalism and appear to like their jobs. Great experience! Highly recommend!

I have been going to Dr Fagadau for the last 14 years. He did an amazing job on my cataract surgery in 2017. His office staff is fantastic - in particular, Amy at check-out (a true rockstar), Clara, Denise, Garrett, and Jerren who are polite, patient, and knowledgable medical techs. I recommend this eye health practice with a 10 out of 10.

I have been going to this practice for 10+ years. I want to first say that Claire Shaw is wonderful. She is attentive to her patients and has always been diligent in finding the correct contacts for my needs. However, the rest of the office is so poorly run. I have had more bad experiences than I can count, all having to do with the poorly run office. I just showed up for my appointment and they told me that they left me a voicemail yesterday canceling my appointment and asking me to call to reschedule. I didn't not see the voicemail, and they did not attempt to contact me again even though my appointment was an afternoon appointment and there would have been adequate time to reach me this morning. Two years ago, I waited (with dilated eyes) for HOURS to see a doctor. I finally had to leave to pick up my children, and had to return and go through the same process the next day. If you make an appointment here, be prepared to clear your day. 4 hours seems to be the norm. I have several friends who have left the practice for this very reason.

For decades, Dr Fagadau has been our "eye doctor" and the service his office has provided has always been the best. With old age catching up with us, my wife and I had to strongly consider cataract surgery and we needed to understand what the procedure entailed. My appointment started with a very nice lady named Denise. Since I have worn glasses since I was 7 yrs old, I have been thru the initial eye tests many times. Regardless of my "experience", Denise explained each test with much greater clarity than I had ever experienced in the past. Very informative, very reassuring. I proceeded onto work with several different techs and eventually Dr. Fagadau, who was as warm, friendly and informative as always. After more tests, Dr Fagadau introduced me to Dr Brown who will be doing the surgery. My wife, who had been going thru all of the same tests as I, joined me for consultation with Dr. Brown. He was an absolute fountain of patience and information. He immediately put us at ease about this somewhat "scary" procedure. After his visit with us.....no more "scary". Dr. Fagadau's team is the best. We will be going forward with the procedure.

As a new patient in Dallas, I was a bit unsure about finding the office initially. However, the reception staff was incredibly friendly and helpful, even with a lighter staff on that day. They kept me informed and got me seen shortly. While my appointment started a touch later than scheduled, the wait was completely understandable. Once inside, the thoroughness of the exam truly impressed me! They took their time, explaining everything clearly throughout the process. It was the most comprehensive eye exam I've ever had, and they addressed several concerns no other doctor had mentioned before. The detailed exam did require a follow-up visit, which speaks volumes about their commitment to patient care. I'm confident the second half will be just as thorough, and I'm very optimistic about the outcome! .