GoTo Optical and Eye Care

I'm not sure how I feel about my experience. I left with more questions than answers, especially since this was my first time getting my eyes checked. The front staff was kind and helpful, and the overall process was seamless and fairly quick. The doctor was nice, but she spent a good portion of the appointment trying to fix the machine she needed to use. I wish she had explained the exam and results more thoroughly. She answered my questions, but if I hadn't asked them, I wouldn't have understood why I was being prescribed glasses. The appointment felt rushed. When my glasses arrived, I picked them up on Saturday. They arrived dirty because I noticed the staff member cleaning them right before giving them to me. The fit wasn't quite right. They adjusted the back of the glasses but didn't check or adjust the sides. I was also given a case that didnt fit my glasses. My glasses were too big and the case does not close. The case is white and has a black mark on the side (they were used before). Although my insurance covered part of the visit and the glasses, I still paid a little over $300 out of pocket. Unfortunately, based on my experience, I don't feel it was worth the cost.

Had been here before couple years back did not have a good experience. Decided to give them a second chance. The current staff made a huge difference this time around. Did my eye exam and the DR. was was very thorough and on her exam. Yami was awesome and friendly, I can see she loves interacting with the customer making you feel at ease. Thank you for the excellent service and restoring my trust with GoTo Optical. Thanks you guys, the visit was pleasant and the staff was friendly. This time around I would definitely recommend this place. Keep the welcoming atmosphere.

The staff was extremely friendly when i arrived. Very helpful and welcoming environment. Nice and clean. My optometrist was also very informative and professional; provided me with a personalized experience and found the best lenses for me! 10/10

Loved my representative. She was very patient very respectful and very helpful. My first experience here and I have prolly purchased one of the best frames I've ever had. Highly recommend. Great payment plans as well...

Makayla provided excellent customer service. She was very helpful in assisting us with choosing glasses for our daughter and walking us through the available options. The environment was welcoming and pleasant. Overall, we had a wonderful experience and highly recommend.

I just left GoTo Optical and had such a great experience! From the moment I walked in, Makayla at the front desk was so welcoming, professional, and helpful. She made the check-in process smooth and answered all of my questions with a great attitude. She helped me picked up the glasses that were right for me! She was amazing! Dr. Elizabeth Pham was amazing -- very thorough, patient, and knowledgeable. She took her time during the exam, explained everything clearly, and made me feel comfortable the entire visit. Overall, 10/10 service. The staff was friendly, efficient, and truly cared about providing great care. I would definitely recommend GoTo Optical to anyone looking for quality eye care!

The team at this optical clinic made me feel so comfortable from the moment I arrived. They were patient, helpful and professional. My visit without appointment went great and I love my new glasses. A big shout out for Fide and Makayla. Highly recommended!!

My experience at GoTo Optical was amazing from start to finish. Sohil greeted me as soon as I arrived and got me prepared for my exam with Dr. Joby. Dr. Joby was very patient and professional, my exam was quick yet extremely thorough. Yami helped me with frame selection and was incredibly kind, allowing me to try on as many frames as I wanted while offering great advice. The team did an excellent job explaining pricing, what was covered, and ensuring I received the best deal for my out-of-pocket expenses. Their teamwork made me feel truly taken care of. I walked out with the most beautiful Tiffany frames and couldn't be more satisfied.