North Texas Vision Center

After having such a horrible experience with Gainesville Optical last year, I was very hesitant about another local optometrist. But Dr Lana Hess definitely deserves 5! Very professional and caring. I don't think I have ever had a prescription that made my vision so clear. Thank you so much Dr. Hess! 10/10 would recommend!

Front desk required payment for eye exam before eye exam . When I asked for an itemized statement, they refused saying their Business Manager was on Vacation and wouldn't get until she returns. Lana Hess is a great Optometrist but her front desk people are rude. To pay for services before seen and told by staff no itemized statement until business manager returns is a violation of HIPPA act,, the no surprise act, and state transparency law. I canceled appointment. Last year for my yearly I had to demand an itemized bill. I had hoped with receiving bill the staff would have been more respectful. I'm reporting to proper authorities to have them reviewed.

Best place in Gainesville for an eye exam & getting glasses. Staff were very helpful & professional. Doctors were very informative. Highly recommend! Their surgery coordinator Fabiola was an absolute joy to deal with regarding my cataract surgery! She is so helpful!

Today my grandpa went in for his yearly exam and he did not have a good experience. His appointment was at 11am with Dr.Jolly. He sat in the waiting area in front of the reception desk for almost 30 minutes! While he was waiting he noticed a girl with glasses just standing laughing and talking with a blonde lady and the receptionist, after those 30 minutes of waiting a little girl finally came and took him back to a room. His main issue was waiting while there were workers that were obviously avaliable to help. I think when you go to work you should be ready to work, not stand a chit chat while people are waiting to be seen!!

Great experience! The staff was friendly, knowledgeable, and took the time to explain everything clearly. The eye exam was thorough, and I felt well cared for from start to finish. They had a great selection of frames.

Great place if you're looking doctor. Wonderful and friendly staff. Regan was so very helpful and helped me pick out my glasses. I love them.

Great place overall for eye exam & getting glasses. Staff were very helpful & professional. Doctors took their time examining & were very informative. Highly recommend!

Bought a new pair of glasses end of MAY 2024 after going thru their vision exam. Had major problems during the exam which was corrected after they found oily substance on the exam lenses. After I got the finished new glasses they had to send them back so they could be corrected. These final glasses have been unclear but I struggles on trying to get use to them. Now almost 4 months later, I have had to go back to my original glasses which are clear and work alot better. I will never go back to this organization. They did not respond to my effects to correct the problem during the exam which ended in me loosing $450.