York Eye Associates, P.C.

The facility is nice. The receptionist and the folks who did the tests were all nice and very personable. I saw Christopher Deaton back in 2023 and he was not like the rest of the folks in the office. He came in was quick and dismissive. His words to me about a corneal scar were "nothing you could do for that" and was done. I suggest taking a print out of what your insurance shows you will pay for glasses and lenses. The lady who helped me with that part was similar to Mr Deaton in the rushed feeling. And I had to show her that my plan shows I will only pay set pricing for the blue light and other things and she was constantly telling me that the lab is the reason but when she spoke to someone behind the receptionist desk then the lady was able to accommodate my vision plans prices. Other than the two of them everyone else's customer service was wonderful.

With a childhood history of eye health complications and high far sightedness, I am very happy with how the doctors and staff take the time and care to make sure my prescription is 100% every time. The optical staff is through in filling of the prescription and have an awesome frame selection. They even help me keep my lenses from being too thick and heavy

Avoid this place like you avoid staring at the sun. I went in for an exam and computer glasses prescription at a specific distance of 43". In passing I mentioned I might need driving glasses and the doc said okay to wait a couple years. Back in the lobby, they quoted me an extraordinary $400+ AFTER INSURANCE for a single pair of glasses. I took my prescription to Walmart and got them for $150, all the same features. Waited 10 days, got my glasses...and they didn't work. York had given me a prescription for driving glasses. I had to wait for them to MAIL (from the 80's, I guess) the right prescription. Back to Walmart, waited another 10 days, got my new glasses and...WRONG AGAIN. Called York to ask and they said it was for 12-18" distance. Now I'm out $300 for two glasses I don't need. They won't reimburse me. They won't make me even one correct pair of glasses at no extra charge. They won't admit the first two incorrect prescriptions are their fault. They said I should have told Walmart the distance (b/c a doctor's prescription doesn't have all the pertinent info?) They said to tell Walmart they got it wrong and make me another with the new prescription--like they're not going to charge me AGAIN for a new prescription? No accountability, no customer care, no stepping up, fessing up, and fixing the problem, just blame someone else instead of providing an easy fix. Absolutely horrid and unprofessional behavior: just keep denying until the customer gives up and goes away. Well guess what York: HERE I AM.

Both my daughter and I received thorough and excellent care. The staff took the time to explain everything step by step, and despite being extremely busy, they were attentive, compassionate, and made sure we felt well cared for throughout our visit.

Moved and had to relocate to a new eye doctor. Moved over two hours away. When trying to get my old prescription faxed over (so I could make sure I got a prescription close to what I had, since I had my eyes dilated and found out they were over compensating through my assessment with York) I tried several times to get my prescription faxed over, they kept sending the cover page only and not the prescription. When I called and explained to the lady we had twelve copies of the cover page but no prescription she was very rude and unaccommodating when trying to find a resolution. However the second lady I spoke with was kinder. As a local guide and someone who was local to Gainesville I do not recommend coming here as a customer.

York Eye Associates have a very nice and modern facility In Gainesville. When I walked in for my appointment, a check-up was due and changing vision in my right eye was my reason, I was immediately asked how they could help me. Having completed my registration on line, there wasn't much to checking in except the recording of insurance information and a final form to complete. After waiting for a few minutes in a very nice and comfortable waiting area, a young assistant took me to the testing area. They have numerous modern testing devices and the technician was quite adept at putting me through my procedure. We proceeded to the final testing room where the DO used the phoropter to determine my prescription. You know, that machine where you get to say over and over which of two visual options is the clearest. My vision had changed enough to generate new prescriptions for my glasses. The DO touched on macular degeneration and discussed what she was seeing on the inside imaging of my eyeballs; that image is something to see. That led me to the fitting and selection of frames. Pretty straight forward for me because I wasn't looking to change the style I had worn for quite some time. Then I got to pay for the session and now await my new glasses.

I had never been to this clinic before, I had an accident with my eye. They got me in same day. I saw Dr. Fisher. She was wonderful. The office staff is friendly very knowledgeable. I will make this my eye clinic.

Fast, friendly and efficient. I love coming to York Eye for my eye exams. Latest technology always used.