Baylor Scott & White Specialty Clinic - Harker Heights Morgan Street

The staff is nice, kind and helpful.They are very thorough with their eye examination. Dr.Dyer and her staff are Awesome!! They take great care of you!

As so many previous posts have stated, there is as extreme level if incompetence after the actual optometrist. Appoints run 30min to an hour late, they shut down for 2 weeks for a broken A/C and never once contacted customers that were waiting on ordered (paid in full, in advance) items to let them know. I spent literally 4 hours a day for 3 days trying to reach ANYONE that could help me and was continuously told UPS had my items pending the store opening again. I was told on numerous occasions of the one supervisor named "Chris", who was the only supervisor capable of helping me in anyway, who over the period of several days no one was ever able to find or put me in contact with and never gave me a call of any kind back, even having left my number for him on multiple occasions requesting a call back. No one ever thought to reroute the packages, pick up the packages or do anything else that may help the customers. Simply shut down shop and left everyone to wonder and hope. This is not a ma and pop owned small business but they act as if they've never done this before. My experience was so bad that I believe this is the first time I've ever taken the time to write a review for a business online. I would not recommend them to anyone. Their final solution was to refund me my money and leave me now out glasses I waited three weeks for, now waiting for a refund to be able to go to another place and order a pair of glasses again and start the process all over. Extremely disappointing experience.

I have visited this clinic several times in the last 6 months and have found everyone from the receptionist to Dr. Dyer to be extremely friendly and helpful. There was no pressure to buy glasses or contacts from this location but they have a nice selection. The contact lens specialist made sure that I had ample time to test the lenses to assure they were correct before I bought anything. She was extremely helpful and made the process very easy. I would highly recommend the services at this clinic!

"Great staff! Lindi and Dr. Smith are the best. The front desk is very friendly, and they are thorough in explaining details about your eyes. I highly recommend their care!"

Dr. Abby Wick is so great! I had something in my eye and they were able to fit me in quickly. She found the offending eyelash, removed it in no time and got me in and out so efficiently. The receptionist was so sweet and funny. Overall, a perfect experience! Highly recommend this doctor and office.

I cannot comment on their actual service, just on the phone conversation I had with the receptionist when I was trying to set up an appointment. I clearly stated that I was calling about a routine eye exam and I wanted to see if they accepted my insurance (Tricare). The woman was rude and very short with me, acting annoyed that she had to answer my questions. She directed me to the business side because she couldn't answer what my co-pay would be. The business department went straight to voicemail. If that is how they treat potential clients there is no way I'm going to set up an appointment. Helpful customer service is just as important as actual service.

Horrible Customer Service!!!Very rude and incompetent front desk workers. Doctor and Tech don't listen to patients. I asked for a prescription for contacts and only got one for glasses. When I called them, I was told that I would have to pay for another exam.

The level of customer service here is non existent. If there is a problem they are just rude and defensive. My wife had her eye exam done here and since they had the optical shop there we decided to order from them. She picked her frames and we sat down to order the lenses. When my wife picked up the glasses and put them on it the first thing she noticed was all the reflections. Her glasses before had antireflective coating and these did not. We were never offered antireflective coating as an option. I sat right there with her why she was ordering them and it was not mentioned. My wife was told to just try them for a week and if she did not adjust they would have to ask the manager if they could send them back to get the coating added. My wife asked to just send it back now but was told no. She asked about a refund and was told they did not do that. Just try them for a week and they would talk to her later. A visibly upset customer and they just want to get her out of the business. I called the Temple office and they forwarded me to the managers voice mail and was told he would get back to me after the weekend as he was not in (it was Friday). My wife tried the glasses over the weekend but they kept giving her a headache and vertigo. I waited a week and the manager never called back. I also found that according to their website and the receipt that there is a 30 day moneyback guarantee (when she was told in person they did not do that). I also found according to my wife's prescription (it is written right on the prescription) that she was supposed to get antireflective coating. My wife returned them today for a refund. They were very dismissive and the manager never came out of his office to talk to her. Just processed the refund in the office and emailed the receipt to the front desk. How messed up is that? Way to take responsibility for your store there Mr. Manager. Through all of these interactions the staff was defensive rather than just provide customer service. A call form the manager or a bit of customer service could have avoided all of this, but no. Instead of apologizing or just saying they would fix it they lost a family of customers. We will never return here.