Best Vision

Horrible and unprofessional customer service! The owner, a middle aged man, proceeded to raise his voice at my grandmother after HE forgot to write down her appointment. She is in a wheelchair and coming to the appointment took a lot of preplanning. When I reiterated that she already made the appointment over the phone, he yelled at me saying she must've called another eye place. I showed the call log with his phone number from a week ago. He ultimately refused to see her and turned her away. After reading reviews confirming others have had the same disrespectful experience, I'm will never come back.

The middle aged balding man wearing the face mask has anger management issues. He will yell at your 97 year old grandmother with zero respect for his elders because he forgets to write down his appointments. He will even deny the proof that you provide with the call log saying "you might have called but that doesn't mean you scheduled an appointment!" What other reason would I have to call? The lack of customer service and blatant disrespect was outrageous. The entire interaction was met with him raising his voice at women. Avoid this place at all cost, owner should not be in business.

Walked in to look for sunglasses for myself, the guy stopped me from trying on by saying oh sorry we don't let anyone try glasses without appointment. Felt very uncomfortable and walked out. Never coming back to this place. Glasses were not even that expensive but the experience threw me off. 11/14/25 around 3:30-3:50

Front desk clerk guy was very rude towards my wife . We simply gave him a fax number to get our prescription from other doctor and he was getting louder in the phone . Won't be back again.

Every time I call or visit, the man at the front desk has a very unpleasant attitude. I'm not sure what the issue is, but it makes the experience uncomfortable. I've been coming here for years on and off, but after repeated interactions like this, I won't be returning and do not recommend this place.

Walked in trying to purchase sunglasses for my mom yesterday. Was told by an Asian middle aged man in scrubs and wearing a mask that they don't sell them here. I told him I see several sections with sunglasses. He said those are very expensive, they are Dior...basically told me I couldn't afford them. Disgusting customer service and discrimination. I will take my business elsewhere.

DON'T GO THIS STORE!!! The owner was super bad attitude, he is so rude!!! The owner not even say hello even we said hello to him when we stepped in. The guy charged my mom's insurance for checking her vision, but didn't give her Rx to us because she didn't get glasses since the price is too high. He just grabbed the paper and walked away with no words when my mom said she needed to think about it. He acted so nasty and mean all the time while we were in his store!! My mom is 82 yrs-old, he has NO respect for her and his attitude and behavior was ridiculous. The Chinese name for the store is Only Beautiful, I would say it should change to call URLY!!! Anyway this is a bad bad bad store! DON'T GO!!!

I was referred by my husband David Chu who has been a loyal customer for many many years. As picky as I am, they went far beyond with what I expected with great, fast customer services. They even expedited the process of getting my contact lens after knowing that I was completely out when I came back from Taiwan. I would've given them more stars if I was allowed to.