Costco Optical Department

Sam is a superstar! I had difficulty choosing glasses and she proactively asked me if I needed help - and did a fantastic and impressively quick job finding a pair suitable for my face shape. I would have been there for an hour if not for her. Anthony and John were also kind.

Every time I have needed assistance, Brittany has been absolutely fabulous! She has a great customer service attitude and is always greeting you with a smile.

I recently ordered a pair of eyeglasses from this location. I feel something wrong when I try it on since my vison was blocked when I look left or right. I compare it to my current pair and a few old glasses and realized that Costco vision didn't trim the edge of the lens. The edge of my lens is always thick coz of the high prescription. I spoke to few employees over there and they told me its lab doesn't have such capability to trim the edge but I can return the frame instead of the lens. Why should I keep a lens which would mess up my vision, probably could cause accident in the future?

Agree with the low reviews here. Frankly terrible customer service compared to every other Costco-partnered optometrist I've ever been to.

Terrible service. After waiting for over half an hour and having my number skipped, I asked one of their sales associates, Nick, for help and he brushed me off. I was treated like my purchase didn't matter. I ended up leaving with no glasses. I'm not one to leave a review, but I was so upset with the poor treatment that felt I had to.

I have never had a negative experience at this optical location. Cynthia the manager has been extremely helpful outifitting our whole family and helping us get good deals using our insurance. Good deals on 2 for 1--And I get a ton of compliments on my frames -- people are always super surprised that i got them a Costco. ;) They have always told me my glasses will be in within 10 business days and they always have been. They text you when they are ready.

Ordered a pair of glasses almost 3 weeks ago but still don't have them. They came in after the 7-10 days they say it takes but there was a giant and deep scratch in one of the lenses. I had to return them. When I brought the scratch to their attention, the person was visibly irritated and didn't apologize for the condition of the lenses. Maybe it's not their fault the glasses were scratched but it was a pretty poor service encounter. Now I'm waiting for another 7-10 business days to get them back. It's pretty annoying.

Their service is a joke. We ordered a pair of glasses they said it will be 4-5 business days. After a whole week we went there as no one called, we had to wait for half an hour and they gave as a used pair or probably the ones on the show shelves that look disgusting. Out of a sudden, that model that we ordered was out, so what about another 15 minutes of waiting until I got it canceled.