LensCrafters

Bought glasses here and had no issues whatsoever years ago and paid nearly a thousand for them and liked the service. I returned for my new pair a few weeks ago and there were some issues with the lenses 2 different times. MRS SHRICE did an amazing job helping me navigate the long process. I truly appreciate her. She's an asset to the company.

Carolyn was incredibly helpful, knowledgeable, and professional throughout the entire process. She took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Thanks to her expertise and friendly approach, the whole experience was smooth and enjoyable. I truly appreciate her support and would highly recommend her to anyone looking for excellent service.

Clinton assisted me on my visit to the Galleria Houston location. I called before I went in to the store to be sure they were able to put my prescription into my new Meta Ray Ban glasses. Clinton insured me they could and told me he'd be happy to help me when I arrived. He was very welcoming and he got me in and out but not before assuring me of the details of my order before my departure. I'll update once I get my glasses back.

Babatunde and Carolyn gave me great service! I was getting headaches from my glasses and they adjusted both pairs! I was also able to order my contacts with no problem since other locations don't carry them. I was even given directions to get to their location since they are in the mall and made my visit quick and easy! So happy to find a LensCrafters location with lovely staff!

I want to share my positive experience with Babatunde at LensCrafters. My wife lent her glasses for free, and we've purchased two pairs of prescription glasses from this location. We also used the damage protection plan once, and it was no big deal getting the glasses replaced under warranty--everything was handled smoothly and professionally. Babatunde provided excellent customer service throughout the process. He was courteous, knowledgeable, and made sure everything was taken care of quickly. It's rare to find someone so attentive and efficient, and we truly appreciate his help. Highly recommend Babatunde and the team at LensCrafters for anyone looking for quality eyewear and great service!

Clinton was amazing!! Everyone in the store was very kind and patient as me and my partner tried on basically every pair of frames lol Clinton really helped us with affordable lenses / options. He was super funny and kind! I definitely recommend this location and Clinton!!

I received great service here the other day from Babatunde and Carolyn. They were patient, knowledgeable, and made my purchase of new prescription glasses fun and easy. I definitely recommend

It's a scam, all they do is lie! I bought a pair of prescription glasses back in December 2024. I attempted to wear them for a year, but they made me dizzy. In December 2025, I ordered new lenses for the glasses. They assured me this time they would work. After receiving the new lenses, I was still getting dizzy. I tried for over 3 weeks to make them work. No such luck. Before the 30 days were up, I went back into the store to ask for a refund on the new lenses. I was very clear that I just wanted my money back for the new lenses. I was told that ALL they could do was redo the lenses, that this was a requirement for a refund to be given. Seeing as I had no other option I said yes. The new lenses still made me dizzy and again within the 30 day window I asked for a refund. I was informed that I can only get a refund from the original 30 days and that has expired. There's nothing they can do for me. They lied to prevent me from getting a refund and that's that. I'm just out the hundreds of dollars I paid. All they can do now apparently is redo the lenses if I bring in a new prescription. Mind you I have glasses with the same prescription that I wear without issues. My prescription has also been the same for the last 6 years. I can also guarantee it won't change this year either, I see perfectly in my existing glasses. LensCrafters takes advantage of people and is nothing more than a glorified swindler. I will never go back and I advise to go anywhere but here! Avoid at all costs!