Memorial Eye Center - Rice Village

I want to start by saying that I love the location. Being right in the heart of Rice Village makes it incredibly convenient and easy to get to. My wife's appointment was with Dr. Yasmine, and she was fantastic. She was extremely professional and incredibly thorough in assessing her prescription, taking the time to answer all our questions and ensure everything was perfect. We never felt rushed. After the exam, her staff was equally impressive. They were very knowledgeable and patiently walked us through all the associated costs, clearly explaining our insurance benefits and our various options for frames and lenses. They were also a great help in selecting frames that suited her. Furthermore, they offered a complimentary follow-up visit within 30 days to adjust the prescription if anything felt off, which we fully took advantage of. It gave us great peace of mind. The new lenses for the adjusted prescription were completely covered under the original cost. There were no hidden fees. During the exam, they also suggested retina imaging (back of the eye scanning) as a proactive health measure, explaining its benefits clearly without being pushy. We will definitely consider that for future visits. Overall, from the convenient location to the expert care and outstanding staff, I highly recommend Memorial Eye Center.

UPDATE: Please be advised that despite experiencing a negative encounter three months ago, I have not received any calls or emails from Memorial Eye Center - Rice Village. I had mixed feelings about my experience at Memorial Eye Center in Rice Village. On the positive side, the optometrist was excellent--friendly, professional, and the first to suggest progressive lenses, which turned out to be great advice. The staff also helped me with frame selection, explained the differences in quality, and I appreciated that when I declined extra tests not covered by my insurance, there was no pressure. The exam itself was very good. However, about five days before my glasses were due, I called to check on the status. The person who answered the phone was rude, accused me of something untrue, and hung up on me. When I later brought this up during my pickup visit, my concern was ignored, and the survey I was told I'd receive to give feedback never arrived. Overall, most of the staff and the optometrist were great, but one very negative interaction left a sour impression. It's frustrating when a single rude encounter overshadows what could have been a completely positive experience.

My friend recommended Dr Chacko because I was considering progressives. I tried progressives before 2 yrs ago and had to return them even after adjustments because I was dizzy and couldn't get used to it, and I still couldn't read. Dr Chacko was great and understood about what kinds of tasks I do at what distance. The other gentleman Gary was fantastic! He had progressives himself so he knew how to fit them. He had assisted me with a good size frame for the correction area to go wider and to transition at a certain area for the computer vs reading--- I've literally had almost no difficulty getting used to them. He gave me advice about getting accustomed. Therefore my nerves were reduced. I've had no dizziness or headaches! Just normal learning curve but I'm at work right now and can already read. If you are nervous about progressives request Dr Chacko and Mr Gary.

Dr. Chaco was the best! As a first time patient coming in with an eye injury, he was super attentive and did a thorough exam to help me get some answers. Yay!

Friendly professional service! Dr. Chacko was very professional and provides excellent, knowledgable care for glasses and contacts.

My experience was the best at this place; from the moment I arrived at the store, the service was top-notch.

Dr. Yasmine Moharer-Sanaei is a great doctor, patient, thoughtful and very skilled!

Yesterday was my first visit to MEC, Rice Village. Very efficient and professional staff. Yasmine was my doctor & she was great. Answered all my questions before I asked. Plan to use this clinic/optical shop from now on....