Warby Parker CityCentre

My experience was great! The customer service provided was excellent and I was able to save almost half of what I would spend on another store. The variety, quality and everything in between was very pleasing. I would definitely recommend it for someone to try it.

After waiting three weeks for my glasses from GlassesUSA.com--and receiving a pair that fit completely wrong--I decided to visit a store in person. As soon as I walked in, I was greeted by Tanishea, who gave me space to browse before I shared my concerns about my online order. She explained that with my high prescription, online glasses often don't work because precise in-person measurements are needed. She even gave me tips I'd never heard in my 30+ years of wearing glasses. I truly appreciated her customer service; it was excellent--unlike what I'm used to in Texas. Tanishea was wonderful: helpful, patient, and knowledgeable. The frame selections she showed me were both stylish and within my budget. I'd love to return for my fitting to find she's recognized and rewarded for her outstanding service. I travel often and choose Warby Parker because of their online convenience and growing number of stores nationwide.

I was told I'd have my new glasses shipped to me and in my hands within in 14 days or less. So I ordered them. When I had not received any updates by day 10, I emailed customer service. I was told they were "carefully completing the production process" yada, yada, yada and I would have them on or before the 14th day, i.e. 01/17/2026. When I had not received an update by day 13 I emailed them again lamenting that I would likely not have my glasses by day 14. They responded today (day 14) reassuring me again that they were "putting the finishing touches on it now..." and apologizing. So here we are at day 14 and they've not even been been completed, much less shipped. That's my story. I hope future Warby Parker customers take my experience into consideration. Attn Warby Parker: Don't promise it if you can't deliver it.

Love this Warby Parker. They have a great optometry partner. Convenient location that's easy to get to and it's fun to stop around the other shops in the area. The shop assistants were super helpful and nice. Easy ordering experience.

I recently visited the Warby Parker CityCentre location, and I have to say, it was an incredible experience from start to finish! This was actually my first time ever getting eyeglasses, so naturally, I was feeling a bit overwhelmed trying to decide on a style that suited me. There are so many frames to choose from, and I had no idea where to start. The staff at CityCentre were absolutely amazing. They were patient, friendly, and genuinely helpful throughout the entire process. I explained that I had no prior experience with glasses, and they took the time to understand my preferences, face shape, and lifestyle needs. Instead of just pointing me toward the most popular styles, they offered personalized recommendations that made me feel confident in my choices. After trying on several frames (and honestly feeling a little indecisive at first), I ended up going with the style suggested by the staff, and I couldn't be happier. The glasses look fantastic, comfortable, and perfectly suited to me--exactly what I needed. The store itself is bright, modern, and welcoming, making the whole experience fun and stress-free. The process of measuring, fitting, and ordering was smooth, and I left feeling really well taken care of. Overall, I would highly recommend Warby Parker CityCentre to anyone--especially first-timers like me. The combination of knowledgeable staff, personalized advice, and a wide selection of frames made this one of the best retail experiences I've ever had. Truly amazing!

Tenisha was the lady who was helping me she were helpful and honest about picking frame I'm not able to see without my glasses so she was helping me to pick a perfect frame for my face I am very grateful. She was explaining my benefit and the best deal for me. I will definitely recommended her to my friends or anyone need glasses. Thank you for all your help

Miguel is amazing! He is the only one I trust to do my glasses and love working with him. He is not only knowledgeable about style, he is an expert at fitting and selecting the appropriate size for my prescription. I will follow him to Austin, if need be!

The store is pristine and the staff is very helpful. We had a great experience here. If you're in the market for glasses, it is absolutely worth a trip to this store!