West Texas Eye Associates

Front desk employees friendly & quick to check me in & out. Dr. Bradley outgoing and friendly. He was knowledgeable re: my symptoms and gave great advice on how to minimize/correct symotoms and how to use various products. He also advised me to use night time drops. Those work great combating dryness the next day. Great visit.

Dr Ray did excellent job on my eyelid surgery. I had little discomfort and great results. If their phone system was as effective as the doctor that would be better. I will say that the front desk female assistants were not friendly or helpful. They left their manners at home the day I was there!

I am disappointed with my experience at this office and feel it's important to share my concerns so others can make an informed decision. During my visit, I found the staff and Dr. Sies' manner to be unprofessional, and I did not feel my concerns were adequately addressed. I also felt that the clinical evaluation was incomplete. After seeking a second opinion elsewhere, I was informed that the initial assessment was incorrect, resulting in a misdiagnosis. In addition, I was charged for an eye imaging service that I was not informed was optional, nor was I told it might not be covered by my insurance. While I understand I signed a general financial responsibility form, I believe patients should be clearly informed when a service is optional and may lead to out-of-pocket costs. Most concerning, I explicitly declined eye dilation multiple times, yet my eyes were still dilated. I did not feel my consent was respected. I attempted to address these concerns directly with the office. I contacted the office manager on four separate occasions and was told my calls would be returned, but I never received a response. I value professionalism, informed consent, clear communication, and accountability in medical care. Unfortunately, this experience did not meet those standards, and I would not return or recommend this practice based on my experience.

From making an appointment, to registration process to exam.... everything was smooth and easy. This was my 1st visit as my regular doctor was not available and I didn't feel it was safe to wait. Dr.Jin and the entire staff went out of their way to make me feel comfortable and explain everything I was concerned about. I highly recommend West Texas Eye Associates and I will continue with them myself.

So relieved to find a place that can help me with cataract removal. My eye situation is not the norm so was afraid I'd have to go to a bigger city to have the surgery. After my visit with the Dr. I immediately felt confident & at ease that when the time comes to have the procedure I was in good hands. Staff & Dr.'s so professional & personable. The way they have organized & arranged their facility from the time you enter the building until you see the Dr. it's a seamless experience. Very impressed with the entire appointment.

It was not a good experience for me. I had a 9 am appointment and had to reschedule because I had other appointments that morning as well. I expected to be seen around the time (9) of my appointment at 10 i asked and was told it could take another 3 hours. I rescheduled for the afternoon. I live 50 miles out and spent a total of 11 hours in Lubbock. I finally got checked out and then was told I needed to pay $200 for my upcoming procedure. I had no choice because im sure my insurance would not pay for another evaluation somewhere else or I would have not done business with you. The first catarac surgery about a year and a half ago I was very satisfied with . Im sure the dr will do a good job. My dissatisfaction is with appointment time and the $200 deposit. More with sitting for hours to get evaluated. My hope is that a better process is looked at for all patients in the future.

My husband has been one of the herds of people who have come through this facility during the past two weeks. We have experienced hurried visits, an arbitrary change in doctor scheduled to perform my husband's cataract surgery and a changed time for his surgical appointment to accommodate other patients' and doctors' schedules. The surgical prep was hurried, and no one spoke to my husband, although he listened to multiple casual conversations going on during the surgery. Overall, it appears that the doctors and staff are having a good time and enjoying their workday, but are not taking time to build rapport with their patients.

The staff and Technicians, especially (I believe his name was Alex) sorry if I got your name wrong, are caring professionals with integrity and respect. They are knowledgeable and caring for each of their clients. The only problem is the needing to adjust the appointment time to meet the waiting period. Keep up the great client service and the respect with integrity.