Family First Eye Care

Replying BACK to the post by the business owner below. Claiming that I booked with a different clinic. Again, a lie and misleading statement by the owner. To prove as much, I went back into the SAME website and booked the exact SAME service--but for tomorrow. To prove that it was their clinic that the spot was at. So. Nice try. Perhaps you need to reevaluate your position and focus on actual client care. ************** Highly innacurate pricing and ZERO client service by front desk staff...who clearly was more connected with her fingernails than any customer care. This practice uses "bait and switch" tactics, with inaccurate and fraudulent pricing and details on services available. I had gone in for a contact lens appt ONLY, as this was an offered service on their website. I have a current eye prescription but wanted to update my contact lens prescription. I'd done a google search and this practice came up, and they listed in their website that a contact lens spot only would be between $95-$125. When I got to the office, the receptionist said they do NOT do contact lens only appts. They could do eyeglasses and contact lens appts together, but would be almost $200. I was SO frustrated as if rearranged my entire afternoon to make this appt work, to get there and to be blatantly lied to. So, I left there. Went to the americas best contact lens clinic a few shops down. Had the BEST service, they got me in immediately. And, got both a glasses and contact lens prescription and scam for $119. So, lesson learned here. AVOID this fraudulent business, do yourself a favor and go to Americas Best eye center next door.

I really like this office. They are friendly and easy to work with. The doctor is great and explains everything I want to know to help me understand my eye health and vision. I've recommended my wife switch to here.

Dr. Tuyen Pham has been taking care of our family's eyes since 2017. Her and her staff are always professional and caring, and she takes the time to explain everything in a way I can understand. Her office is conveniently located at target, and she has state of the art eye diagnostic medical equipment. You can book appointments online for convenience, and the office visit is very efficient, in and out usually in 30 minutes. She is the best optometrist and I highly recommend her to anyone looking for an eye doctor. She is especially great with kids, and treats kids to adults. Thank you Dr. Pham & your team for keeping our family's eyes healthy!

Tuyen Pham was my doctor for my eye visit. Second time seeing her. She was very pleasant, answered all my questions and concerns. And any finding or suggestions she provides understand without being pushy about like other doctors. Concerned for my eye health and grateful to her. He staff is very helpful and professional. Her assistant that day she was sweet and cheerful. Both made the visit pleasant and enjoy coming each year for my eye exams cause they do it right.

As always absolute wonderful experience. In and out in short period of time. Keep us informed from time we scheduled appt til it was complete. So friendly and professional at the same time.

The entire staff is super welcoming and helpful. The appointment started right on time and all the exams were done in a comfortable environment. The optometrist explained what she was doing and she found in a very easy way to understand. My husband and I are absolutely pleased with their service and recommend it very strongly.

The optometrist was nice, but did show me other patients retinal imaging to try to upsell it to me, while showing me the patients names too, so possibly a HIPAA violation, not sure. But the receptionist was not that kind. She automatically applied retinal imaging, before I was even able to say I did not want it. This place is very upsell aggressive, alongside the Target Optical it is attached to.

The visit was very quick. When you walk in they will already have your insurance pre-approved to in the "optional" retinal test. My co-pay was $0 but they immediately asked for $39.00. I declined the test. After the super quick eye test, I felt as though the provider was trying to "upsell" for the Target Optical next door. She recommended "special" lenses that I have never heard of and told me to go next door to get my glasses. Once I told her I was from out of town she insisted they could mail the glasses. Again, I told her that I wouldn't be using Target Optical and she completely changed the prescription to a normal single lens. It felt like a classic "pharmaceutical" kickback move at a doctor's office.