Visionworks First Colony Mall

Zero stars. Extremely disappointing experience. I have been trying to contact the First Colony Mall location in Sugar Land for over a month and have received no response. Each time I reached out to customer service, I was told they attempted to contact the "busy office" and passed along my information -- yet I never received a single call back. I ordered glasses from this location to be shipped to my address in New York. The store associate, Amin, assured me they would be shipped at no cost and would arrive in approximately two weeks. Instead, I went over a month without my glasses. Ultimately, I had to ask a family member to physically go into the store, only to discover that the glasses had never been shipped. When my family member inquired about the situation, Amin acted as though she had no knowledge of the matter. To make things worse, my family member had to pay out of pocket to ship the glasses to me -- something that was clearly promised to be handled by the store. I am writing this in hopes that the Sugar Land store manager sees this and reaches out to me, as it has been nearly impossible to get assistance over the phone. My family has been loyal customers of VisionWorks for several years, but after this experience, we will not be returning. This level of customer service is unacceptable and incredibly disappointing.

Amin is the name of the excellent staff, Service is above and beyond. She called was professional. She was engaging and knowledgeable. Great store and staff to meet your needs.

I love this location. The customer service we received was EXCELLENT. The sales associate was very kind and knowledgeable. She was patient and helped my daughter with selecting her glasses. Kudos to this young lady. Her friendly demeanor exceeds the perfection of customer service. We definitely will be back soon so I can purchase some glasses also.

I was there in January and February with my wife and kids for our glasses at this store and Ms. Amin helped us from A to Z very warmly and efficiently. She was very skilled, amiable and helpful throughout our journey at Vision works this year.

Came in to get a new pair of frames for my daughter And Taylor Ross Was an excellent Friendly and very professional. She had the most biggest beautiful smile, and we were in and out. I highly recommend anyone and ask for Taylor Ross. She is located in missouri city location

Great staff. Their trademark "High Index" lenses are the best in the industry. Frame quality on the other hand is pathetic.They took my measurements in-store for the frame but they failed to make the frame fit to me, it always slides down while walking. I called them and told them that and over the months I went there thrice to tighten them(they basically heat up the shoulders with hot air and bend them to fit to you). The rubber on the frame keeps coming off and since I use them for long hours my ear goes numb as it rubs it. Pictures attached. Avoid frames from here but you have to have to try their high index lenses.

Very disappointed with picking up my glasses. The Due date date was Nov 21st and I called twice to see if they were ready since I did not receive a text message. I finally went into the store today December 9th, and the sales Associate told me they had been ready since nov 26th and they sent me text. I DID NOT receive a text message and am very disappointed that the no one let me know, especially since I called twice asking about them and they told me they weren't. You really should have called me and let me know they were ready and saying I got a text message when i didnt is really frustrating

The price is really high compared to other optical , but I like how you guys do the lenses. I spend $800 for 2 pairs with simple frame, but all in all I like the place. I been 30 years costumer since eye master.