Vision Source Victoria

Staff and doctors are very friendly and know their business. I've been going for several years and only had one issue but they were very nice and corrected it. They are very thorough in their examinations. I highly recommend vision source.

I really wanted to give this place a high rating because Dr. Dang was wonderful and able to correct my contact lens prescription. I wear toric, multi-focal contacts and thought I would have to give up on wearing contacts. However, the staff all SEEM nice but could not/did not produce an itemized receipt after my appointment. I called the next morning and was told the doctor hadn't signed either my spectacle or contact lens my prescriptions yet (Texas State Law section Sec. 351. 365 state it should be released immediately unless Doctor thinks a follow-up visit is needed or didn't pay.). During my exam the Doctor believed a follow-up was required The doctor said during my visit she'd finalize my prescription since she had trials for my new script and the same brand I currently wore. The staff sent me an email with NO attachment 24hours later. So, while I did receive my spectacle prescription (after asking my insurance to help) I still haven't received my contact lens prescription. I happily purchased my glasses and contacts from them so I don't understand why it's so difficult to get my contact lens prescription. Something seems amiss.

I had a very bad experience at this place. I came in because my eyes were hurting badly, and after the visit my eyes developed an allergic reaction with swelling. I was told I would be given a prescription steroid to help reduce the swelling, but it was never provided. Before leaving, I reminded the technician twice, but my request was ignored. Instead, they tried to sell me "dry eye drops" at an extremely high price, even though my issue was an allergy, not dry eyes. I left feeling unheard, uncomfortable, and disappointed. I would not recommend this place.

This review is only regarding my phone call with Hailey who answered the phone when I called. I give her 5 Stars for her excellent and very helpful assistance over the phone. She was very kind and professional. As far as the actual visit, I will give a review on that later.

It's a good place to get your glasses if you need glasses the works treat you right there doctor treats you right and they explain everything that's going to happen .

My daughter went in for a simple regular eye exam, nothing extra. They were not friendly and after she was given extra tests for which she thought was part of her regular eye exam. She was takenback when she was checking out and the bill was much more higher then what she expected. We feel they should have told her if she wanted those extra test and let her know about the additional cost. It seem they took advantage of my daughter because she was alone and naive.

The doctor was extremely nice and informative. Staff was a different story; as soon as I said I was going to shop for my glasses elsewhere they were just very short. I was told they would email me my prescription in the next 15 minutes or so. Here it is 3 business days later and I had to call to ask them again to email it and very short and rude on the phone.

I booked online which was easy, however the information went across incorrectly and the confirmation of time I received and the information that they had did not match. Fortunately they were accommodating and got me in rather quick. The doctor was extremely nice and thorough. From there it all fell apart. I went to the retail side and the lady told me how much my visit cost, which is not what my insurance said it would be. She made a comment about me booking online and waived the extra fee. Then she asked if I was interested in their special type of lenses for an additional fee of $919. I told her I was not, so she got up and said I guess we are done here. I asked her for a copy of my prescription to which she got an attitude and said that she didn't have it and would have to print it and have someone else to get it signed. So she printed it and handed it off and told the office staff she was done and left. I asked the office staff that I didn't understand why I wasn't getting help just because I wasn't going to purchase their special $919 lenses. I had planned on purchasing expensive lenses and glasses, but never had the chance and left. I will not return nor do I recommend them.