CLS Health Eye Care Center -- Clear Lake

My mom called to make an appointment with Dr. Suresh as she has seen him at another office and been pleased with him as a doctor. Unfortunately, the staff is not professional or courteous. My mom mentioned she had Cigna supplemental which she would take to the office. When I went to present her cards, one front office attendant said they would not be in contract with Cigna next year. The one sitting next to her said it started November 1st. I explained that Medicare has told me any place that takes Medicare also takes any supplemental. They insisted that was not the case for their office and she would have to pay 20%. I explained that even places that will not bill her supplemental have never asked that and she would not be paying that as they would eventually get reimbursed. The attendant said "As I've said...." I told them to cancel her appointment and thanked them for their time. If this is the case, the person who helped my mom make her appointment should have told her. When I have worked in customer service, I have been trained that phrases such as "As I've said" are condescending regardless of how politely they are said. That is exactly how this situation felt. Even if my information was incorrect, the receptionists did not have any reason to be rude. I wasted time and gas only to be spoken to rudely.

Had a great visit earlier this week with Dr Khan. Great personality, took time to explain exam results and suggested treatment. His assistant Laura was phenomenal the whole time, really took care of us and cared about us as people not just patients. We'll be back.

Dr Khan was very friendly and thorough. Highly recommend. Front end lady said I had to pay $69 to get the prescription. So what was my $40 co pay for eye exam cover. Why are vision and dental checkup billing always complicated and with hidden charges.

Dr. Khan is a talented ophthalmologist and caring friend. He has an incredible knowledge of his field which he passes along to his patients in order to make informed decisions. The staff is extraordinary. From the front desk to the nurses and techs - I have never received better care.

Dr. Khan is fantastic, warm and friendly-always clearly explaining your case and showing concern for your overall well/being. The staff is top notch, getting you in on a timely fashion and taking excellent care to screen your vision. The facilities are fresh, new and cutting edge. My eyes have never been in better care.

Staff was friendly and professional

Outstanding Performance from the front office, to the exit. Dr. Khanh was extremely thorough, including his assistant Marina. Looking forward to seeing better in the near future. Marina (Dr Khanh's assistant) couldn't have been more helpful. The explanation and details of my surgeries eased me immensely. I did research prior to my appointment, to choose a surgeon for my cataracts. Dr. Khanh is highly recommended, and qualified. I have no doubt that my eyes will be better than ever. He had experience with Macular Degeneration, which is very complicated. If anyone is reading this upcoming, which I hope that you would, go to this surgeon for your eyes.

I LOVE THIS PLACE. Dr. Topawala is the BEST!!! Very Patient and Great Listener to Your Issues. Doesn't Rush her Patients In and Out! On top of how GREAT she is, Her Nurse is Absolutely the Best as well. Always VERY Friendly and Pleasant! CLS -Michelle Baggerley