Modern Vision

The customer service here at the Costco Optical is awful. The workers at Modern Vision was great. Not helpful or understanding and not a great attitude for a customer service representative I came in this morning did an eye exam. I was in the middle of ordering my glasses and contacts. The lady said my insurance was not pulling up and I had to call them. I have been coming here for over 10 years. My insurance has not changed. I went home and called VSP they said the reason my account would not pull up is because the people at Costo optical did a pre authorization yesterday and they always forget to unblock it. That's not my fault. Maybe they should remind there employees of that issue. I came back later today had a new lady. Told her what happened. She didn't have a great attitude either. She just asked for my Costco membership card without even saying oh we're sorry nothing. I gave her my mom's membership card she said I could not use that and she would have to be physically here. The lady earlier that helped me just pulled me up under my mom's account. So this lady said I had to pay the entire amount because I didn't have my Costco membership card. Why would they tell me that when I have insurance? This is very inconvenient! She just looked at me like there is nothing else she could do. This would have been fine if the original lady unblocked my account! I don't have time to drive back and forth for this! I have been coming here for over 10 years. We will be going somewhere else!!!

My contact prescription was totally wrong the first time. They were kind to do a follow- up appointment, in which my prescription completely changed but then it still wasn't correct. Finally, I called to get a refund. Dr. Shelly was willing to give me my money back but only AFTER she argued & argued & argued. The whole experience was very unpleasant & I'm certain the Dr will respond to this review with more arguments & excuses. Sometimes the right thing to do is simply admit your mistake & apologize.

This was by far the best vision exam experiences I've ever had! Dr. Shelley Nielson was extremely thorough, very knowledgeable about my many complexities with my eyes and very friendly and professional. I will never see anyone else from now on. Thank you for your service and expertise.

Scheduled my appointment online 4 days before. When I showed up, and told them I had an appointment, I was told "uh no you don't, I don't have you in the system". The receptionist was rude and condescending. I'll go somewhere else.

Didn't include my PD (you need this to buy glasses online) on my prescription so I had to go back and ask for it. Wish it would have been included.

Great Optometrist, Fantastic Price with no hidden or surprise fees, The receptionist is very helpful, I was very pleased with the level of service and the expertise provided!

They have proven that they care about customer service.

Great service, very personable!