LensCrafters

I absolutely love my new glasses! The service was excellent from start to finish. Doris helped me, and she was professional, knowledgeable, friendly, and efficient. She was incredibly patient while I was choosing my frames and really helped me find the perfect pair for me. The glasses fit perfectly without any extra adjustments needed. I truly appreciate all her help. Thank you!

Best customer service and so many lens options! Iris helped me out and she was absolutely amazing! Very kind and took the time to explain the different price options and which one's may be more beneficial! Definitely will be coming back!

I had a wonderful experience at LensCrafters thanks to Doris, who helped me choose new progressive/transitions lenses for my sunglasses. From the very beginning, she was incredibly kind, patient, and supportive. There was absolutely no rushing, no pressure to buy, and no feeling of being "sold to," which made the entire experience so comfortable and pleasant. Doris took the time to truly listen to my needs, explained everything clearly, and made sure I felt confident and informed about my choices--especially important when selecting progressive lenses. Her calm approach and genuine care made a big difference, and I never felt overwhelmed or pushed in any direction. Customer service like this is rare, and it deserves recognition. Thank you, Doris, for your professionalism, kindness, and patience. I truly appreciated the experience and will definitely return to LensCrafters because of you. - Jennyfer Quigley

I highly recommend LensCrafters in Jordan Landing. Iris and Jamie were amazing. They were both professional, friendly and super helpful, I felt I was in good hands the entire time. They were both knowledgeable and truly had my best interest in mind.Thank you both for all your help, I really appreciate it!

I have been coming here for my glasses and contacts for about 10 years. They've always been great and super helpful. This most recent trip, there were some issues with my original order. I came in and talked to John (one of the managers on site) and he went above and beyond to make sure everything was fixed. Great management! Always making sure things are done right!!

I stopped in to LensCrafters for a specific kind of lens which relaxes the eye (to decrease headaches). Angel helped me and I quickly found the right frames, we got my prescription faxed in from my ophthalmologist, and Angel wrote up my order! He said they would even mail my eyeglasses out to me! There were great PROMOTIONS and I saved LOT of money! I am very pleased! Angel was the BEST!

Sheryll was very pleasant to work with and got me set up with what I needed. I love Lens Crafter and have been coming here for years. She worked very hard to get things worked out the way I needed.

Edit: John sat with me and gave me a refund for my deductible to make it right with me. Expressed that he wants to keep me as a customer. Bumping up score to a 3/5. Man.. where do I begin. I considered waiting until my glasses are done before leaving this review so I wouldn't get punished for the review or have my frames held hostage. But I decided to leave it now. I've never had such a hard time getting my prescription correct in the 27 years I've had a prescription. I've met with 3 Dr's and had my prescription ran 4 times. (2x with Dr Weir, 1x with Dr Maamari, and lastly with Dr Campbell). The first 3 times, the prescription was so far off base that I couldn't even see in my trial contacts. I have a new set of frames that I'm going into, and the prescription was so far off in those that I couldn't take them until the prescription was corrected. In my most recent appointment before today (4th visit), Dr Campbell and I discussed how my current prescription in my current pair of glasses is comfortable, and I just wanted my new frames to have the same prescription which, again, the office already had the frames in their possession. I also just wanted to go one step down in my contacts. Simple enough.. a few days later, I get notified that my lenses for my frames are done, even though it hasn't been long enough at all for the new prescription to come through. I called today to first make sure that the prescription was actually accurate so I wouldn't have to make my 5th trip into the office (I live 30 minutes away) and walk out without my frames. I was told over the phone that it was accurate so I came in to get them. Great! However, when I came in, I realized the Dr Campbell had either ignored or forgotten what we had discussed, and the lenses were again, the wrong prescription. When trying to discuss this with John, he informed me that he had upgraded my lenses (which I'm grateful for even though I never asked him to and was not intending to pay for the upgraded lenses), but I admittedly am frustrated about even calling in advance to make sure I didn't have to come in if my prescription was wrong, and yet, my prescription still being wrong. Overall score: Doctors Weir, Maamari, & Campbell score: 0/5 (avoid) glasses and contacts team members: 4/5 (offered discounts and were overall nice) Average score: 2/5