Eye Vermont

They dont take vision insurance. Told me they took my insurance, but didnt mention they were not in network so I got a bill. This is typical of small Vermont providers who overbill and cant negotiate with insurance companies. This seems to be thier MO to keep you from shopping. It was rather unprofessional that the DR was complaining about medical billing during my exam when he probably has a lake house or two. Go to a larger more professional provider.

When my eye doctor retired, his office became a chain. After some unsatisfactory experiences, it was reassuring this family-owned/operated office was not going to do the same. Yes, I had to wait several months for my exam but what business these days doesn't have a wait? I had them put my name on the cancellation list, and after a few attempts on their end, I got in and my experience was awesome! Julie was thorough, honest and professional! I was not pressured to buy my contacts or glasses from them. Since my prescription had not changed, she checked both my eye glass lenses and my hard lenses and informed me they were both fine and I did not need to replace them. I would highly recommend this office (which was recommended to me by a friend) for your next eye appointment!

I've been bringing my son to see Dr. Devita for years and we've had nothing but positive experiences. Every staff member is personable and very knowledgeable about eye health. The front desk staff makes a lot of effort to schedule the soonest available appointment and always provide a reminder call. The appointments never feel rushed and the doctor goes about above and beyond to ensure the best care is provided. Any questions we may have are answered thoroughly and thoughtfully. It's surprising to see any negative reviews this clinic has impeccable service and compassionate staff. Based on the care my son has received over the years, it is by far the best eye clinic in Vermont.

Communication practices do not follow industry best practices. Prescription given to patient via handwritten card (provider handwriting NOT the most legible and cannot figure out whether one number is a 0 or a 2 and another number a 5 or 6) and then when calling to clarify the script the info was relayed simply as a series of numbers (without clarification of sphere vs. cylinder). Too easy to make a mistake on a prescription that could hurt your vision and result in purchases that cannot be refunded.

From the moment I dialed their number, I felt like an inconvenience rather than a potential patient. I inquired about scheduling an appointment, and the response I received was a masterclass in dismissiveness. It was abundantly clear that they had no interest in accepting new patients. The cherry on top was the abrupt ending of the call, as if they couldn't wait to escape the burden of dealing with someone new. If this is the first impression they give over the phone, I can only imagine the level of warmth and compassion waiting in their office.

Eye Vermont needs to implement good communication policies with their patients. Let me start by saying my first appt in March 2022 was excellent! i called in January 2024 and they couldnt get me in until May which was fine. I showed up for my appt today only to be told they no longer accept my insurance. I asked how much it would be if i paid out of pocket and was told $180 just for visit..that doesnt include glasses or anything else..i drove an hour to this appt and then had to drive an hour home. They didnt even care they were losing a patient. As i walked out the door i noticed there is still a sign on their door that says "VSP accepted". i was gonna call and tell them they should take that down but i was too upset and it wouldnt have mattered..let me be clear its not the issue they dont accept VSP anymore..I know providors change the insurances they accept all the time. its the fact that i chose them because they accepted my insurance in 2022 and the fact they never told me when i booked in January nor prior to my appt this am that they no longer accepted my insurance. And offered no option to work with me to keep me as a patient.. As a small busimess owner myself i am HUGE on communication with our customers. So i waited 5 months to get into an appt and now im most likely gonna have to wait an extended period of time to get into another eye doctor because they didnt notify me that thy were no longer accepting my eye insurace..very disappointing!

We were new to the area and made an appointment for Eye Vermont before we found out from our realtor that she didn't recommend them. We should have listened. Now after 4 years we can say whole heartedly that Dr. DeVita and Dr. O'Brien are very nice and competent. We could no longer deal with the rudeness of the front office staff (Jen in particular). They have perfected the art of pretending to be nice while being snarky. It was consistently a problem over the years and we've moved our entire family somewhere else.

I have been going to this doctor for more than 5 years. I got caught in traffic and was 15 minutes late. I was told that my appointment had been canceled and I needed to reschedule. In all the time I've been going there I have never been told this. The girls at the reception desk were condescending. I asked for my records to be mailed to me and they didn't even try to fix or care that I wanted to no longer do business with them. Must be nice to have so many customers that you don't care.