⭐Customer Reviews
4.8
★★★★☆
304 reviews on Google
The Lens Crafters at the Arlington location (Wilson rd), is the best service we (my spouse included) have experienced since we have been their customers for years. We usually go to the Potomac Mills location as it is convenient being close to our home, but I needed a fast appointment for my eye exam and purchase of new eyeglasses and lenses. Even thou we had to travel with more traffic, the service received was so good that we forgot the distance and traffic encountered. James and Boris were, from the moment we enter the store, attentive, courteous and helpful. They even told me how they could have my purchase delivered to Potomac as more convenient to pick up my eyeglasses. Every question and help needed surpassed my expectations. I was impressed and extremely happy with their customer service and good attitude during this visit. They were Profesionals. I'm very grateful and appreciative with the experience they had provided us. Absolutely happy and satisfied with my purchase.
Went in the other day to get my glasses tightened they were so professional. The manager is so nice so warm and welcoming. I would definitely go back there again. The gentleman that helped me I believe his name was. Rachad was very knowledgeable of the product when I was looking for another pair of glasses. Also, he was patient as I tried on different pairs and gave his advice on what I should wear to fit my style of face. Keep up the good work would definitely be gone back here again.
Very disappointing experience. When I asked about the procedure for returning a pair of glasses, the employee rolled his eyes and appeared visibly annoyed. Customers should feel comfortable asking simple questions. If assisting customers is frustrating, this may not be the right position for that individual.
I had the pleasure of working with Nhat today while looking for a new pair of glasses. Nhat was courteous, knowledgeable, and great at selecting glasses that suited me. He went above and beyond to ensure I got the best pricing and just had a warm vibe to him. I really appreciate that he stepped in to provide any additional details I needed without being too assertive while I was browsing the different selections. Nhat is truly an amazing employee and LensCrafters is lucky to have him there!
A screw holding my glasses together became stripped and fell apart. I tried two separate glasses shops / eye doctors, but neither of them had the necessary part to fix it. They recommended LensCrafters. When I arrived at the Ballston store, I was greeted immediately by Nhat, who helped me straight away. I especially enjoyed that they do the work right in front of you (it's cool to watch). Nhat was an expert, and even though the piece was indeed hard to find, he found it and fixed my glasses right up. I was very impressed and had a wonderful experience!
Thank you to the very friendly, knowledgeable, and efficient manager, Katrina, and staff James, Denise, and angst. This store is very organized and clean, and the staff is just delightful. They go out of their way to be of assistance and are very patient with all of the questions I tend to ask. Katrina assisted me with my eyeglass purchase and was just so helpful and stayed late to make sure all of my questions were answered and that I was happy. Nobody in this store made me feel pressured in any way whatsoever, which I love! James adjusted a pair of my old eyeglass frames that I have never been able to wear even when they were new because they weren't comfortable and sat too low on my face. Because they didn't have nose pads, I just assumed they couldn't be fixed. I'm so delighted. Thanks again to LensCrafters at Ballston in Arlington. I highly recommend!
We had an amazing experience today with Adrian and Naht in Ballston! They were super helpful, attentive, and explained everything so clearly. We learned so much and left feeling really happy -- definitely new loyal customers of LensCrafters!
Came in to have my glasses adjusted between clients, the kind front desk staff and tech had me taken care of and on my way within 5 minutes! Will definitely be back for my next glasses purchase, thanks!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 4238 Wilson Blvd Suite 1220, Arlington, VA 22203, United States, Arlington, Virginia 22203.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 703-236-3168 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-6 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Arlington accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Arlington, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Arlington, call +1 703-236-3168 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Arlington?
Choosing a verified eye clinic like LensCrafters in Arlington ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.