New Era Eyecare

I visited New Era Eyecare yesterday afternoon and instantly fell in love with this place. The entire team was awesome, welcoming, and truly helpful. The doctor took his time to carefully evaluate my needs and shared clear, informative guidance along with teaching and learning advice that I sincerely appreciated. He is absolutely wonderful. I walked away feeling more knowledgeable and cared for than ever before. Everyone made me feel comfortable and supported, and the level of attention was outstanding. I sincerely look forward to being a long-term patient here. New Era Eye Care is FANTASTIC!

Beware: Appears "Customer Service" Stops Post-Sale At the time I left the Arlington location, I would have rated it a five-star practice. Now, I think one star is generous. I like to patronize neighborhood businesses, but only ones that are professional yet personable - as a neighbor should be. During my appointment, staff requested I provide them with additional information via email as a follow-up action. I did so on arriving home that same day, requesting a response as to whether I had provided the information sought. Four days and two emails later, New Era Eyecare has NOT responded. Previously, I actually had praised New Era's responsiveness and overall quality of patient service. The subsequent lack of the courtesy of a response to a matter they asked me to address is beyond disappointing. I am left questioning if customer service is offered only prior to and in hope of "the sale," which is not acceptable to me in the businesses I support. To me, customer service is an important differentiator. Thus, I share my experience for others to consider (or not).

I was able to make my appointment with ease. Great location, near Metro. The check-in process was easy, although it could've been automated so I can fill out paperwork before I got there. The doctor was amazing and answered all of my questions. The eye were a selection is limited, would like to have seen more high-end glasses.

The team helped me find affordable lenses and Jonny went above and beyond to expedite my order. I would choose them again for their professionalism, transparent pricing, commitment to quality and overall customer appreciation. Thanks again.

My kid & I were both due for an eye exam & new prescriptions. The staff were polite and professional. The doctors were patient & thorough. My kid wanted contacts & the staff walk them through putting them in/taking them out & taking care of them. Great experience!

Today I saw Dr. Adair - in Arlington (10th St.). Ordinarily I don't review visits, but I was so impressed by his thoroughness, and professionalism, I wanted to give him absolute top marks. I have seen many optometrists, he was the best of the best - sure I am/was interested (heck, it's my eyes) and/but he was more than willing to address my every questions, show me exactly what he saw on the "fundus picture" (a great value IMO - particularly if you have any questions about your aging eye family history or any other reasons I suppose).

Was very impressed with my recent visit. Dr Adair was very informative in regard to my optical health and thorough with my exam. Left feeling very confident with my new optical prescription. Great experience. Looking forward to my new glasses.

Dr. Sharleen He is so knowledgeable and friendly. She made everything go so smoothly and easy to understand. Would definitely recommend this place!