Warby Parker Pentagon City

Jerius was friendly and maintained a professional demeanor throughout my experience in the store! I had an amazing experience and felt like I was being taken care of rather than being upsold unnecessary things... Even when we found the perfect glasses he was still encouraging me to try new options just in case we found something better! My favorite part of shopping here was when Jerius set up my online order for me, including sizing, and explained that all I needed to do was upload a photo of my prescription. I was a little concerned when he asked me to tap my card but he quickly explained that nothing would be charged at the moment, but if I put in the actual order then it would be. Loved that explanation, made things so easy! I had a great time shopping and I am so glad that I was assisted by Jerius.

The whole staff made me feel relaxed and at home. Plus, the Doctor did a super job at putting my mind at ease, during my Dilated Eye Exam. This guy was the actual highlight of my visit. He was spectacular!! This Eye Exam visit truly was the highlight of my day. I really appreciated the efforts every staff member put forth, to make my visit a great experience never to be forgotten. Thanks you very much, to the entire staff who worked on 02-12-26!!! Great Job Guys!!!

Me and my friends walked in and we were greeted nicely by a kind man and the elder in question was not paying attention and on her phone. As my friends and I were browsing she all of a sudden starts shadowing me and my friends. I noticed some sort of machine one table and I accidentally touched it and this bald headed black elder told me to not touch, which i immediately complied but right after I stepped away she very rudely said "Leave" and said "your kicked out" while my friends and I didn't do anything. If this is how you treat potential clients then it reflects on how you run your business. Extremely disappointing especially because I wanted to purchase multiple pairs for my family in my country. I also wanted to buy a pair of clear glasses and im really disappointed I wasn't able too, i was really looking forward to them. :( Im not sure if she just looked at us and assumed we were just playing around because my friends and I are 18-20 and she thought we were childish but that is no way to treat a person. Will not recommend coming if you are a young person because clearly miss girl peaked a couple of dozen years ago. Below is the glasses I wanted to get but couldnt. I am so upset. The man was very kind and welcoming. #fireher

Omg I fell in love with Dr. Christopher Zahora! What an incredible human being. The whole team was so kind and knowledgeable, and Zeinab was amazing. She helped me pick out the perfect glasses and took care of my order. Thank you all for such a great experience!

Great experience and an overall fantastic team! I went in for my first pair of glasses in a long time, so had to decide on frames, lens type, and basically everything. The team quickly helped me pick out a pair of frames, but aesthetically it wasn't quite right when the glasses came in (perfect choice of frames, I just needed a smaller size). They went out of their way to make sure I was happy with my pair and were eager to help me and send them back out for a replacement. A huge thank you to Jerius, who's super knowledgable and who I've had the pleasure of working with a few times now, and a really wonderful staff who truly cared that I was happy with my glasses and my experience! Thanks, everyone--I'm very grateful! Two thumbs up and ten stars! :)

Jerius was amazing! He was helpful when it came to choosing frames and explained all the different add ons in the context of my day to day needs. He also looked up our benefits and applied for reimbursement as well! Highly recommend!

This was my our first time coming to Warby Parker , from making the appointment, to our eye exam, ordering new frames it was painless , everyone was so pleasant . The gentleman in reservations was very nice making my appointments for both of us .The optometrist I had Dr. Christopher Zahora was excellent, my eye exam was great, he took his time which is important to me , I recommend him 150 percent. The young lady Zeineb is a great plus to your store , she helped me purchase my glasses , never made me feel rushed , she was kind , caring and thorough. My husband was there the day before and he had Dr. Tara Stanley , he spoke so highly about her , she was wonderful too . Ashley helped him with his frames and adjustments and I see what he meant saying she was so pleasant and sweet I meet her today and totally agree . I picked up my glasses they needed alittle adjustment , Johanna is great in what she does, she was patient with me and made sure I was satisfied with how they felt , she assured me if I needed to return no worries she's there to help , You are so lucky to have such a great team . I also met the manager , sorry I didn't get his name he's very welcoming and remembered both of us , he has blonde hair I'm sure that helps . I had to return today Rosalinda greeted me and was as pleasant as can be , Zeineb recognized me and made sure everything was ok what great customer service Pentagon City employee's have, you are very lucky . I then shared with Alexis a bit of a problem I had she assured me not to worry and helped me till I was satisfied with my glasses, what a sweet young lady ,I love this store 10 stars .

I wanted to give a huge endorsement and shout out to Alexis! She is amazing. She was attentive, courteous, professional and patient with me as I selected my glasses. It is evident she is passionate and knowledgeable about her work and her pleasant energy and attention to my needs were top notch. I wish all associates were as fabulous as Alexis!!! She should be running the show and I am confident one day she will!!!