St. Clair Eye Care

The front desk people are rude and will hang up on you in an eye emergency iv never seen such bad behavior these folks are clowns I had to call another eye dr for eye care Forest family eye care got me in immediately for an eye Injury!!! I hope this place loses all it's business

Replaced frames for me for free when a hinge broke on my glasses months after I purchased them. The frame had been discontinued but the gentleman who assisted me quickly loaded my lenses in the replacement frame for no fee. Two years later, they are holding up well. I had an excellent experience with eye exam and frame selection and fitting. Very clean and modern office with friendly staff.

This place has now been changed to My Eye Dr. I liked it before as St. Clair Eye Care. My Eye Dr. did not return a phone call regarding setting up an appointment. After giving them a week I finally called them to try to make an appointment for my daughter and they can not get her in till next month. I expressed concerns for her eyes bothering her significantly. On another occasion, when I had called to purchase contacts the girl at the front counter was so rude I asked to speak to the office manager.

I received my prescription lenses through a different company but was prescribed by St Claire through a eye exam and once I received my lenses, they simply did not help my eyesight but almost seemed to make it worse. The lens company was cleared of any mishap but once I informed St Clare's that there might have been a mistake regarding my eyesight and the lenses they prescribed, I got nothing but a run around and informing me they would call me in a few days. A few days go by and no call from them, so I call them just to get another run around and to inform me that someone will be calling me back by the end of the day. It is very unfortunate I have heard good things about St Claire Eye Care and would have liked them to live up to the high standard.

In general, the staff are nice and helpful. I have been going there about 8 years and always get good eye subscriptions. However, both my wife and I have received defective frames and had to endure time without useful ness of the glasses. It appears the company they order is lacking in quality control.

My experience with the staff, Dr. were excellent and I feel the eye care is absolutely amazing. However, this is my 3rd time ordering new lenses and frames and again, the wait time to get your new glasses is simply too long. It's been 3 weeks now and I still don't have my glasses. This is a deal breaker for me. I paid over $800 out of pocket so you know my insurance company paid just as much or more. I would agree to a 2 week turn around time but anything more than that, is uncalled for. Next year, I will be going elsewhere even if just to order my glasses through another vendor with demonstrated quicker service. When I called to check on my order no clear answer as to why the long wait time. That's suspicious. They think its because they have not received the frame yet. For which pair? Can I pick up 1 pair now and or get the other later? Did you forget to order both pair? The rep could not answer questions nor help me. I hate to move my business but 3 years in row - just isn't good. I hope someone looks at the process and improves it. Too bad, I will never know.

Good thorough exam, then they fit me for contacts. When you do anything with contacts here you deal with Kay, and she's awesome. Always nice and smiling, and knows her stuff. She gave me a trial pair and some solution, and I told her a couple weeks that they weren't quite right (drying out at the end of the day and could be more comfortable). So she ordered me another pair, and gave me different solution too. This time it was great; I honestly did not know contacts could be this comfortable. When it was time to actually order, their prices were competitive with discount places on the internet. Highly recommend.

I called initially to get pricing to change eye care for my family. Everything went smooth through the appointment process. Then they billed a separate amount, which was over the amount I got charged elsewhere (why move to a new doctor if I have to pay more?). I called to ask about the amount and I was told they don't give out that information up front (except they did). After paying what they asked I received another bill for the family. Some of the charges were for things we said we did not need. When I finally settled on what I would pay I decided I would not return. After they fought me on the charges and I paid them......I got a refund check in the mail for over payment (victory). The billing department needs some work. Also, in the process we had to drive across town to another one of their locations to continue the eye care process; when we got there they tried to charge us again for something that was already paid for. Only after challenging them that we had paid at the other location did they investigate and say ok. Initially they were convinced we needed to pay.