Friedrichs Family Eye Center

Got glasses from here and they became extremely scratched just from normal wear and cleaning with the provided cloth from them. I took them back in and got them replaced with my warranty. A month later the lens finally come in. The guy cut them at the Collinsville location. After having them for less than two weeks I found fractures around the edges of the lenses. I took them in to be looked at. The blonde haired woman with glasses told me they were coming apart from the inside and shouldn't be doing that since I had just gotten them less than 2 weeks ago. I left my only pair of glasses there to be repaired per what she told me. 5 hours later I received a call from them stating that since I already used my warranty I couldn't get them replaced. She made sure to inform me multiple times that I could purchase new ones though. She then asked me what I did to them to make them look that way. It was a complete 180 from what I was told 5 hours before. So now I am stuck without a pair of glasses unless I want to purchase lens again that will not be covered under my insurance because it has been less than a year since I have received them. Friedrichs eye center are straight criminals and should be treated as such. They just robbed me of the ability to see until next year sometime. I am disabled and on a fixed income and they could care less on how much I have to pay. I had trouble getting my daughter's glasses too. As you can see in the included pictures it is internal. There is no way possible for myself to have done this. Either they are defective lenses or the whitehead guy who works in the lab cut them wrong which caused them to break. Either way my family of 5 that currently goes there will no longer be using this horrible practice, that takes advantage of people with lower incomes. They have also been harassing me for a year now about appointments that I have canceled numerous times. They continue to send me texts reminding me of the appointments and then call me at 8am to ask where we are and why we aren't at our appointment. I have asked them to stop calling me since I have already canceled the appointments for myself and my children but I have yet to receive the curtesy of them doing what I ask. Once again horrible place and horrible customer service. Would not recommend to my worst enemy.

Initially attempted to schedule 3 new patient appointments on their website. Never heard back from them and when I called to confirm the dates, they had never put my request in the system. The appointment dates had to be rescheduled. We scheduled the 3 appointments over the phone. Showed up for my appointment and found out that they had cancelled due to me not confirming my appointment by text. Never received a phone call, text message, or email requesting confirmation. Highly recommend customer service training.

I have found Friedrichs Eye Center to be a top notch facility for my eye care and check up routines. All employees are extremely friendly and helpful in every way. They explained everything as it was being done and did so in a very professional manner. I really like the fact that they are also connected to Vistar for other needs. I see no reason to look around for any other optical business. They have exceeded in my eyes to be the best out there!!! Love those docs!!!

The staff were very nice and were easy to talk to. The person who gave me the tests was very easy to follow and my doctor is very kind and explains everything in ways that are easy to understand.

Very friendly and fast service. The employee was a ble to fix my daughters glasses for free. I have not had a problem with any if the staff and they are always willing to help and are friendly .

The staff and physicians at Friedrick's Family Eyr Center are always courteous and professional. Will highly recommend for your eye care.

Made an appointment 2 months in advance. Arrived at scheduled appointment time and it was cancelled, system error. Wouldn't get me in again until 2 more months. Reception staff were rude and inconsiderate. Last appointment was iffy for me because the staff being rude and the doctor rushing his time with me (also a student doctor!), but this did it for me. I'll be seeking care elsewhere.

My two kids had routine eye appointments scheduled today. Appointment for first kid was going well until I asked that their eyes not be dilated because we had activities planned after their appointments and I knew they would be bothered by the dilation. The technician said the doctor really stressed the importance of dilation and that I'd have to sign a waiver and come back another day to do the dilation. I said sure and signed. Within a minute she came back and said the doctor said if we couldn't do the dilation, we would probably have to cancel the appointments because they wouldn't release any new lens prescriptions to me. I said we will be leaving, thanks. After I left, I got a phone call from someone in the office asking what happened. She assured me that that wasn't what the technician or doctor meant and I should have stayed. She was very nice and I appreciated her call but I know what was said to me and I will not be rescheduling. Also, from previous experience, they will not give you your PD on your prescription if you choose to not buy your glasses from them.