Hanover Family Eyecare

This was my first visit to this facility. What struck me most was the ease of parking, along with the waiting area, which was bright and inviting. The receptionist greeted me with inviting enthusiasm and immediately asked my name and provided me with intake paperwork. My technician greeted me by name and explained the initial eye exams she would be performing. It was very enlightening to have the technician explain the instruments and their functions. Most time I'd have to ask the technician to explain functions of the instruments being used. Dr. Josh introduced himself to me along with his assistant, which was very refreshing. Not only did Dr. Kish provide me with the results and his findings from the tests that were performed. He also provided me with very sound explanations and suggested additional testing to confirm his findings.

I called at 8:03am to warn that I was running late due to an accident that occurred directly in front of me on 64. Immediately, without showing humanity, inquiring if I was okay, or expressing any measure of empathy, I was met with a rude annoyed tone and an immediate appointment cancellation. I challenged this cancelation staying I was 4 minutes away, and the practice had only been open for 3 minutes. When I arrived at 8:07am I was met with a dismissive neutral faced receptionist. Again, instead of even a kind "glad you're okay, sorry we have rules, I was cut off and was told "the doctor needs to give permission to see you". I understand you have rules. You can uphold your rules and still show kindness. I witnessed an accident, was grateful to be alive, but shaken up. When addressing this lack-of-empathy encounter later with another employee, the response was "guess it's just one of those days". I retrieved my medical records and have ended my 10 year relationship with this practice. As an ICU nurse, I know what it's like to have "one of those days", but I have never failed to remember my humanity when upholding rules or working with members of the community. Do better.

Sara was amazing! Very upbeat & friendly! Doctor was thorough & really listened to me related to getting multi-vision contacts. Explained things in a way that I understood! Highly recommend!!

The staff at Hanover Family Eyecare was very understanding about my eye concerns. They were thorough in making sure I had no serious issue with my eyes and took time to explain results. Thank you!

I have been going to Dr. Kish for several years now & he is always very thorough, kind and professional. His office staff are also wonderful. I highly recommend them.

All around, it was a pleasant experience. I hadn't been to an eye doctor in 5 years and hasn't gotten new glasses in 10, but they were patient with me, and I made a few of y'all laugh at my excitement at the new machine to avoid having to dilate my eyes. Y'all have a kind middle class attitude and I appreciate y'all not making me feel small for being poor, and I especially appreciate the full tower of options to choose from to stay within my insurance budget. Next time, I'm gonna try to have a little extra money so I can get more than just the basics, but I'm so glad the basics include a heavy duty scratch resistant coating for my lenses. One of the most important things y'all have is patience, and I appreciate that more than I can express. Y'all took y'alls time and made sure that I could see, although maybe next time I can tone down my own excitement so I can be a better patient. I was rather hyper.

Had an okay experience when initially getting my exam but not a good one getting my glasses. They took over 6 weeks to come in with zero follow up. Ive had glasses since i was 9 and over the last decade the prescription has barely changed. So due to finances I hadn't gone in the last two years. Well my glasses suddenly broke in an accident and my back ups are almost worse. I called for my prescription which i found out expired in june of this year. They were very short with me about it and said they wont send me it. I wasn't rude (i felt) but just kept asking why and told them I dont know what else to do. The receptionist just said "Sorry it's part of the job" I feel embarrassed but started crying on the phone because I have no other way of seeing and was overwhelmed by that and other things. They very coldly only offered me a an appointment in February. I was thinking trying to decide what to do or hoping they would at least give me some suggestions and the girl just said "So do you want the febuary appointment or not?" I dont expect them to break the law but the lack of compassion and coldness was really upsetting. I work at a job with almost the same exact set up and have to talk to angry or upset clients all the time. This was completely unacceptable. Absolutely wont be back.

I highly recommend Hanover Family Eyecare. From the time I walked in for my appointment, I was greeted and welcomed by the receptionist; super sweet. Dr. Mohrman was my eye care specialist and everyone who examined my eyes answered any concerns. This is my go2 place for eye care as long as they'll have me. "I am satisfied with my care"