⭐Customer Reviews
4.7
★★★★☆
247 reviews on Google
Great team. Beach Eye Care was very thorough, and did a terrific job. Kailey was a beautiful minded young lady, very nice. As was the doctor, and the front end. They really helped me with navigating me through the check-in (I'm not too good with technology. I will continue to give them my service because of the experience I had today. (I researched the company for a bit, just didn't go in to get it done yet, and I went in while delivering a Door Dash order, they got me right in on my next available day.) I suggest them highly for the care, compassion, and professionalism. Thanks Team at Kemp's River.
It's been a long time since I've experienced customer service this good. From navigating the online rebate system, to my eye exam, to purchasing glasses in the store--every step was exceptional.
I want to give a special shout-out to Will L. He went above and beyond to help me secure my rebate for my daughter's contact lenses. There were several steps to navigate, and he followed up every single time, all the way through to the end when the rebate finally came through. He was incredibly patient, thorough, and truly dedicated to resolving the technical issues I was having.
Outstanding service all around!
I had an extremely disappointing experience here. I arrived with a valid prescription from another doctor, hoping for a standard fitting appointment. Unfortunately, the staff acted as if they didn't want my business. After acknowledging my prescription, they simply told me to browse the wall and offered zero assistance with frame sizing or lens options.
When I explicitly asked for guidance, I was told to look for myself. The staff implied that they would only provide actual support if I had the eye exam done at their specific location. If you already have a prescription and are looking for professional optical support, I recommend going elsewhere. I took my business to another provider that was happy to help me find the right fit.
I had one of the best experiences today with Dr. Lee and Will my contact lenses tech. They were very friendly and personable and actually made me laugh a little too. They went above their required duties and helped me make the best decision for my eye care. Highly recommend this office.
I worked with Dr. Le for my vision exam. She was super great! Jimmy helped me get my glasses picked out and fitted. Both were fantastic! They took the time to answer all my questions and made sure my glasses were perfect! Thanks guys!
I'm disappointed with my recent experience at Beach Eye Care, Kempsriver Two weeks ago, I was given an exact price for safety glasses by a helpful young lady named Cheena--$247, no guesswork. Today, I called to pay. Instead, the manager, Jimmy, basically told me he didn't trust Cheena's judgment and that she must have done something wrong. Instead of honoring the exact price, I was left feeling dismissed and frustrated. This lack of respect for their own staff and for me as a customer left me no confidence in their service.
Great location, nice staff, Dr. Le is phenomenal, but be prepared to wait.
An eye appointment shouldn't take almost 2 hours when it's a routine check up with no special needs or situations. Hoping what I experienced today is a one off as my normal appointments start on time and last maybe an hour.
I had such a great experience at this office! Kailey and Kristen provided excellent care and made everything so smooth. Kailey went above and beyond by coloring and entertaining my kids so I could enjoy a quick, stress-free appointment. The doctor was fantastic, taking the time to answer all my questions and address every concern. Highly recommend this team -- they truly make eye care easy and pleasant!
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[?]Frequently Asked Questions
Where is Beach Eye Care located? +
Beach Eye Care is at 5386 Kemps River Dr #101, Virginia Beach, VA 23464, United States, Virginia Beach, Virginia 23464.
What services does Beach Eye Care offer? +
Beach Eye Care provides comprehensive eye care including services for this business. Call +1 757-425-5550 for specific service availability.
What are the opening hours of Beach Eye Care? +
Beach Eye Care is open 8 am-5 pm. Closed on: Saturday, Sunday
Does Beach Eye Care accept walk-in patients? +
Beach Eye Care in Virginia Beach accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Beach Eye Care? +
Consultation fees vary by service at Beach Eye Care. Basic eye exams typically start from $50 to $150 in Virginia Beach, while specialized treatments and surgeries may cost more.
Is Beach Eye Care equipped for emergency eye care? +
Beach Eye Care provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Beach Eye Care
Our vision is to be a high quality, innovative and compassionate healthcare partner committed to excellence.
Seeing is believing. That's why Beach Eye Care stands as a leader in the Coastal Virginia area for providing complete and comprehensive eye care services. The Beach Eye Care team has been fulfilling the eye care needs of their patients for over 30 years.
It is our mission to transform the patient experience delivering exceptional comprehensive eye care services. Because everyone has vastly different eye care needs, we have built our staff, our technology and our services to provide you with the very best for your very individual pair of eyes.
How to Get Help at Beach Eye Care
To visit Beach Eye Care in Virginia Beach, call +1 757-425-5550 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Virginia Beach?
Choosing a verified eye clinic like Beach Eye Care in Virginia Beach ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.