LensCrafters

The representatives were very approachable, welcoming, and helpful. My husband needed contact lenses, and they made it happen. 100% would go again. Very likely will. Thank you, LensCrafters!

I had an incredible experience at this store. I came in right after my eye exam at a different location due to the wide selection of frames they had here. Rosita took care of me from the minute I stepped through the door. She was extremely patient with me throughout the process and I truly appreciate her help. I felt like she had my best interest and even made additional suggestions about the types of lenses I needed. I will definitely be back for my future needs. Thank you!

Rosita was fantastic, she provided detailed information on meta glasses. Got a pair of the meta Raybans and Smart glasses is the future!

Excellent experience! This location saved me in a minor (safety) emergency. While on holiday, I somehow lost my glasses in my hotel room. (I need them to drive and don't feel safe driving without them.) Over the three day stay, I searched and searched, but no dice. The first day after losing the glasses, I reached out to the Main Street location; the store technician was super helpful and ultimately connected me to the Lynnhaven store. The folks at Lynnhaven were also super helpful. The coordination between the two stores was really impressive (shoutout Rosie and AJ!). When Lynnhaven received my information, they put it into their system to make it easier for me to pop in on the drive home to get replacement glasses. Their same-day service is an absolute life saver! Staff was super nice and very helpful and I was in and out and back on the road in really efficient time. Thank you!

Love LensCrafters!! They've saved quite a few of my sunglasses! Heidi was absolutely amazing today! Thank you so much!

Unfortunately I had the worst customer service experience of my life here yesterday. As a brief background, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.

AJ really has that glowing hearted hospitality! My daughter & I have long standing relationship with LensCrafters & because of AJ's great customer service today we intend to keep it that way. She tightened my frames for me and got me confident for my holiday trip!

Jeff was an absolutely fantastic help to me. I came in to see if he could fix my favorite pair of sunglasses I've ever gotten and he did. He came back with them and I saw he fixed them and a huge smile broke out on my face. I can recomend this lens crafters enough. If you have something you need with glasses or help. Make sure to ask for Jeff