📋 Eye Care Provider
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Visionworks
📍 8424 Old Keene Mill Rd, West Springfield, VA 22152, United States
[x] Active Centre⭐ 4.6/5 (334 reviews)🏆 Expert Choice🕐 9 am-7 pm📞 +1 703-569-6611⏱️ 3 min read
Visionworks
Eye Care Provider
8424 Old Keene Mill Rd, West Springfield, VA 22152, United States
West Springfield, Virginia 22152
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locations.visionworks.com/ll/US/VA/SprinOfficial Website
PIN Code
22152
Plus Code
QQH7+WG West Springfield, Virginia, USATimings
9 am-7 pm
Verified May 2026
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Visionworks
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⭐Customer Reviews
AR
★☆☆☆☆
The customer service is the absolute worst! If I could give zero stars, I would. On Saturday, February 7th, I stopped in to purchase a new pair of glasses. I proceeded to look at frames. At the time, there were no other customers in the store. I was not greeted by staff when I walked in. There were two ladies behind the counter chatting it up like they hadn't seen each other in years. So I'm walking around the store looking at frames, and no one asked if I needed any help selecting or purchasing them. The two ladies just kept chatting. After about 15 minutes with no acknowledgment, I decided my money would never be spent in this store! I went to LensCrafters, where I was treated much better and purchased a pair of glasses.
ML
★☆☆☆☆
This would have been a five-star review if it were based solely on the doctors, who were excellent. However, after ordering glasses in September, my order was canceled without any explanation as to why. I returned to the facility four separate times and made five phone calls between late September and early December, yet the issue was never resolved, and I never received a clear answer.
Each time I visited or called, I had to repeat my entire story as though no complete record of my concerns existed. Most recently, I went in on a Sunday and requested a call from the district manager, which never happened. At that point, I canceled my order and requested a refund
RW
★★★★★
Yared and Adrienne made my trip to get new glasses super quick and easy. Yared helped me pick a pair of frames within minutes that fit perfectly as he paid attention to what style I needed for design and comfort. He then gladly ran it through my insurance my insurance multiple different ways ensuring that I got exactly what I wanted and utilized my fully covered benefits. I would definitely recommend this Visionworks!
PH
★★★★★
Dr Ma and the team are great. I got a same day appointment and professional treatment from start to finish.
SY
★☆☆☆☆
Their shop near Rolling Road/ Old Keen Mills Road is the worst optical shop I ever visited. The service is so so to start with, but after a recent pair of glasses were done, I felt dizzy when I wore them. I went back and they basically told me it would be fine as you would get use to it. Well, I never got used it and it has been sitting on my shelf for the past 20 months - it is just too much hassle to even complain about. I went to another shop, and I have been wearing that pair totally fine. So I wasted time and money (my own payment on top of the insurance payment) and got nothing from their great service - that was my reaction when I saw the glasses sitting on my shelf, still almost brand new, moments ago.
DH
★★★★★
You have Vanessa in the West Springfield VA location. We have followed her from the Potomac Mills location. I wear a 53-17 which is a hard find on our own but she ALWAYS can find me a few pair of glasses that look good on me. She saves me so much time and aggravation of trying on pairs that don't fit properly. We would follow her to other stores if she was moved.
CF
★☆☆☆☆
Every time I call the automated system.When I ask for customer service hangs up on me.So I have to drive forty five minutes to come to the store to place my order for contacts where I could just do it over the phone.But the automated system keeps hanging up head issues with the potomac mills, location and stop going.There was doing better with the with the Springfield location but cant keep on with the problems.
This has to be the worst vision company. I have ever seen. They have no location that is good. Only thing they do is lie to you. And take your money they don't. Solve the situation because they don't care.
This is the last time I will be visiting vision works ever.I will go and pay more money for better customer service
LH
★★★★★
I had a fantastic experience at the optical store on October 31, 2024. Virginia was incredibly courteous and helpful throughout the entire process. She guided me through the selection of the best glasses to fit my style and needs, making the decision easy and enjoyable. Virginia also ensured that all available discounts were applied to my purchase, which I greatly appreciated.
When I returned on July 24, 2025, I received equally outstanding service. Amy provided excellent service; she was extremely courteous and helpful, and equally warm and professional. Amy helped me try on several frames and gave honest advice to help me pick the best pair of glasses for my needs. Like Virginia, Amy double-checked that I received every discount and promotion I qualified for, which really made the experience feel special.
With such attentive care from both Virginia and Amy, I highly recommend this optical store. It's rare to find a team that goes above and beyond in such a consistent way. I will definitely return here for my future eye care needs.
📈Quick Comparison: Top Eye Clinics in West Springfield
| Name | Rating | Phone | Link |
|---|---|---|---|
| Visionworks Current | ⭐ 4.6 (334) | ✅ Yes | View Details |
| Eye Consultants of Northern Virginia PC | ⭐ 4.1 (174) | ✅ Yes | View Details |
| The Eye Doctors | ⭐ 4.5 (71) | ✅ Yes | View Details |
Comparison based on verified Google Maps data and user reviews.
[?]Frequently Asked Questions
Where is Visionworks located? +
Visionworks is at 8424 Old Keene Mill Rd, West Springfield, VA 22152, United States, West Springfield, Virginia 22152.
What services does Visionworks offer? +
Visionworks provides comprehensive eye care including services for this business. Call +1 703-569-6611 for specific service availability.
What are the opening hours of Visionworks? +
Visionworks is open 9 am-7 pm. Closed on: Sunday
Does Visionworks accept walk-in patients? +
Visionworks in West Springfield accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Visionworks? +
Consultation fees vary by service at Visionworks. Basic eye exams typically start from $50 to $150 in West Springfield, while specialized treatments and surgeries may cost more.
Is Visionworks equipped for emergency eye care? +
Visionworks provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Visionworks
Find your perfect pair of glasses at Visionworks , conveniently located in West Springfield, VA. With licensed independent eye doctors on-site, we're here to keep your eyes healthy and provide exams for adults and children to detect any underlying conditions. Our friendly eyewear specialists can assist with both glasses and contact lenses. Visionworks is a trusted optical retailer with over 770 locations nationwide, committed to quality and customer satisfaction. We offer a wide range of glasses and contact lenses for men, women, and children, featuring designer and exclusive brands like Ray-Ban, Nike, and Longchamp.
How to Get Help at Visionworks
To visit Visionworks in West Springfield, call +1 703-569-6611 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in West Springfield?
Choosing a verified eye clinic like Visionworks in West Springfield ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.
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🛡Editorial Verification
9.8/10
Trust Score: Excellent
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| Monday | 9 am-7 pm |
| Tuesday | 9 am-7 pm |
| Wednesday | 9 am-7 pm |
| Thursday | 9 am-7 pm |
| Friday | 9 am-7 pm |
| Saturday | 9 am-5 pm |
| Sunday | Closed |
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📍Nearby Centres
2.7 km away
806 m away
353 m away
Verified Eye Clinic Listing
This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Google Place ID: ChIJfbqjyQZB0IkRfdwOSG1wcpc
Registry Code: GBP-VET
Last Vetted: May 2026
Google Place ID: ChIJfbqjyQZB0IkRfdwOSG1wcpc