Eye Care Optical - Eye Care Specialists

My son see's doctor Chad here and has seen him for about 2 or 3 years. Doctor Chad is an awsome eye doctor. He's great with kids a d teenagers as well as adults. Very professional, but also very down ti earth and is very good at explaining everything so your nervous if anything he does or procedures. They have a great fun loving staff. The receptionous are great and there nurse is amazing. My son had a bad blood nose right before hus appointment and they worked around it to still get him in to see the doctor as well as there nurse spray who came out to the parking lot and helped my son calm down (he was very nervous and can not handle the sight if blood very well. She brought out ice packs, gauze amd cold water to him. She set with him the hole time and just talked to him while helping to get the nose bleed under control. There where other staff members that came out to check on him and help her with anything she needed. The hole staff and all there team really are caring people and they all work great together to make a great business amd help there patient out with anything they can. I HIGHLY RECOMMEND THEM ...

Terrible customer service. My prescription expired 2 weeks earlier prior to my phone call. As soon as the lady picked up to the end of the conversation, could not seem any less interested in helping or giving beneficial service. I called for an extension for a month, her rhetoric to me was as following "You haven't been seen in two years, that's a negative", "... looks like you were supposed to have been see on the 12th, so we need to put you on the schedule". Also after that I said I'm holding off on scheduling an appointment because of insurance and she questioned me further? Am I being helped with good information or interrogated? These desk ladies need checked for their rude behavior. The doctor is great, customer service though is lack luster to put it kindly.

Vacationing here. Called as I needed my glasses repaired. My frames got bent real bad. I called and explained my situation. Told me to come is and they would look at them . They reshaped my glasses and they are like new. Thank you very much. If I lived here they would be the place to go. Nice location and office. All personal I had contact with and an asset to this company. Thanks again. .

Welcoming staff, great doctors! Alex explained everything as she got me ready and even got my glasses tightened up Thank you Dr Chad R. Bouterse for taking care of my eyes.

I had a detached retina this year and then had to have cataract surgery on both eyes. I had had an evaluation at Clearview and PCI in Lewiston. Both of those places are pretty expensive 5-6k but when I came here I found out that they are a family oriented business with 2 amazing doctors. I had both eyes done and I can see nearly 20/20. I can't that you and your staff in the office as well as your nurses. I would highly recommend this eye Dr. Thank you for the excellent care

I was referred to Eye Care Specialists for a routine eye exam (my first ever!) and i was pretty nervous about my appointment, but literally every single person at the clinic was wonderful and extremely nice to be around! My technicians were the highlight of my visit, they did 99% of my exam and kept me laughing and smiling and comfortable my entire visit. I was sad when my appointment was over! Really great facility, extremely friendly staff, comfortable atmosphere all around.

I have been a patient with Dr. Chad and Dr. Mark for the last two and a half years . So I have been able to spend time with the people that work there and understand how hard they work and how much they care for others. Every time I walk through their front doors I am greeted with a hello and a beautiful smile that is followed up with "what can I help you with?" and trust me, there are days that they are so busy that I am impressed that they would take a few seconds to let me know that they know that I am there for my appointment. I have had five extensive surgeries, and 3 out of five of those surgeries were from Dr. Chad. I will tell you this: Dr. Chad has a big heart! After every surgery he would call to see how I was doing and also check up on me through out the weeks, and still does. I know that I could not have had a better team like the Eye Care Specialists taking care of me.

I am new to the area and called for a new patient appointment . The customer service from the moment the phone was answered left a lot to be desired. I have insurance and was told I needed a medical reason to bill it and what issues was I having . I am solely attempting to gain an opthalmologist and with the deplorable phone answer will take my business elsewhere !