Cascadia Eye

Thank you to all the staff and doctors at Cascadia for the kind and friendly professional service. After years of attending the clinic I feel confident that I am receiving the best vision care available. Keep up the good work!

Thank you Sheri. Great service from this Mount Vernon office and as well in Stanwood. I have purchased glasses and prescription Oakley sunglasses with excellent fitment and clarity from them prior to my RLE surgery.

Was scheduled for an appointment at 12:30. I arrived on time I was led back to a room asked to sign a document and then escorted back to a waiting room where they told me the doctor was on lunch and would get me as soon as he returned, I asked why they scheduled me for an appointment during his lunch and they told me that was normal practice for them. I waited 15 minutes and left. The doctor called me About five minutes after I told me he was setting up the room for me and when he went to go get me, I was gone. I told him three people in his office told me he was at lunch. He said well he wasn't taking lunch. He was setting up the room. He asked me if he could give me a referral and I said no, I would get a referral from my doctor. Then he asked me what they could do to improve their service and Clear up this misunderstandingI said not to schedule people for appointments during a doctors lunch and I told him it was not a misunderstanding. Three people in his office told me he was at lunch and this was normal practice for them to schedule appointments during lunch hour so there was no misunderstanding at all The doctor kindly again offered me a referral, and I kindly declined. I will never go back to this office again.

Wow! I went to pay a portion of my bill. I owed I think let's say $25. + change. I gave the girl behind the desk a twenty dollar bill, she said how much do you want to pay, I told her $15. So she takes the $20. and gives me back $15. So I actually only paid $5. She asked if I wanted a receipt I said yes, she said I will put the balance of your bill on your receipt. I was going to say something to her about her mistake but at the moment I thought what an idiot. So I didn't. I am an honest person so I will pay you the balance I owe you but seriously, you guys should give the front desk a math quiz before hiring them. A point to be made- businesses don't want to hire mature workers, even though they were brought up with a work ethic and know their ABC,s and that 2+2=4. Just FYI.

UPDATE, I'VE BEEN CALLED AND GIVEN ATTITUDE AND BLAMED FOR IT BECAUSE I'M DISABLED AND COULDN'T GO TO THE EYE DOCTOR AND FLIPPED NOTHING BUT ATTITUDE BY THE PERSON WHO CALLED ME. COMPLAINTS ARE BEING FILLED WITH THE BBB AS WELL AS THE STATE. If I could give them less than one star, I would. I asked to pay my bill In house and she didnt charge the full amount and they sent it to collections. Then on top of that I paid for insurance to cover my sons glasses getting repaired and they put leopard print rhinestones on a 12 year old boys glasses. It gets worse, I went for an eye exam, instead of giving me a script they were not sure and said I had to come back in 2 weeks after using eye drops, which I already use and told them. The front staff is brand new and are clearly not capable of even processing a card payment.

I have had great experience with Cascadia Eye on Little Mountain Lane for many years. This last time though, yesterday, the front desk was annoying. There were 2 agents but waited until 3 were in line before asking the first in line to come forward. The brunette was unsmiling and acted put out. That, in turn, made us feel cranky. When I requested'sunglasses' after dilating my eyes, she just gestured to a basket. Effort was just enough without being rude. I don't need coddling, Cascadia Eye, but was not used to this new vibe!

Normally I have had great experiences at the original Mt Vernon office. Today I was waiting 55 minutes after my appointment time and still wasn't seen. No information on the delay was given - I had to keep asking

Always pleasant and professional. My mom and I have been patients here for many years and wouldn't think of going anywhere else. There are several convenient locations in our area so there are options on a busy schedule.