Mount Vernon Vision Source

I had a wonderful experience! The customer service was exceptional--friendly, patient, and very attentive to every detail. I never felt pressured to purchase anything, which made the entire process comfortable and enjoyable. I left feeling genuinely happy with the service I received. Highly recommend

They were really great throughout the whole process. Dr. Raj seems like a chill guy and got my prescription perfectly tuned. They ordered me multiple sets of trial lenses after I was unimpressed with the initial set of monthlies. The communication was excellent and it was nice to feel like they were staying on top of things for me. Unfortunately, I didn't get a glasses prescription as part of the deal, so I'm going to have to go out of pocket for an additional exam somewhere else. I'd recommend communicating clearly that you need both prescriptions and checking with your insurance if you're concerned about the cost. It's cool to support a smaller practice though, and the staff seem pretty happy with their jobs, so I'm not too upset about it.

My husband and I went here this morning and it was the best experience either of us have ever had. From the front desk gals to Dr Jones who was so kind and knowledgeable. Thank you thank you! Glad we have a place to go for years to come.

I have used Mount Vernon Vision Source for many years and have had nothing but good experiences with Dr Jones and the staff. Today I had my annual exam and ordered new glasses. The staff at the desk was very courteous and Dr Jones was friendly as always. But the highlight of my day was my experience picking out new glasses. I was helped by Diana and I have not had a more fun time picking out glasses. She really listened to what I wanted and picked out a great selection to choose from. She was incredibly funny and immediately made me feel comfortable. She gave me good advice on the various glasses and explained the pros and cons of each of the pairs as I went through them. I felt like more than just another client. I felt seen and heard. As I said before, I've never had a bad experience in this office but today was outstanding. I wish I could give more than 5 stars. Thank you, Diana!

I ordered a pair of glasses and noticed that they were both painful and did not fit correctly. The glasses were adjusted but only made the glasses more ill fitting. I brought them back within 48 hours. I asked for an exchange but was told they are a custom order and the store policy offers no returns or exchanges. At no time was I told this policy or given a copy of the policy. It is not on the website or written in the office. I would have gladly paid the difference in price for new frames but it wasn't even offered to me. I won't be returning to this business for an eye exam.

Doctor and staff are always friendly. Easy to get an appointment. Worked with me on my insurance. Helped me pick out frames. Doctor is friendly and knows what he is doing. All around great place to get glasses. Did not rate a 5 because though it is great it just did not blow me away in terms of customer service. I do get calls back when requested. Office is clean and comfortable. Will continue to get my glasses here. Would recommend.

Staff was friendly however the doctor saw me for about 3 minutes. Said she wasn't sure of issue (watery eye, sensitive to light) and prescribed steroid eye drops. 2 weeks later I receive a $150 bill. I called to schedule follow up, explaining the doctor didn't thoroughly evaluate my eye issues and I was still having trouble, was told I would need to pay another $150 for office visit. Save your money and go to a doctor willing to take the time to research the issue so you do not have to keep returning and paying for "office visits"

I didn't like the glasses very much when I received them--they were uncomfortable. I went back and had them adjusted a couple of times and they were still uncomfortable--the nose pads irritated my skin. I couldn't see very well through them and I was told I could upgrade to a better quality lens. I didn't because I was already unhappy with the glasses and didn't want to pay more. The person who helped me seemed professional, but as though I was just one more person to be polite to. I didn't feel comfortable with the staff--it just didn't feel like an experience I wanted to repeat and I won't go back.