Spanaway Vision Clinic

I really like the at home feel of this Optometrist and they accept my VSP vision plan and also I can use my FSA here as well. My children and I have been seeing Terry Gustafson, OD for our annual eye exams for the past 4 years. My contacts usually take a day or 2 for them to get my year supply in and glasses took approx a week. They're open Monday through Thursday and closed Friday through the weekend. Located across the way from Multicare Spanaway Urgent Care.

Update: After a great experience the first visit, I tried again the following year. I must have called five or six time DURING office hours and received a voicemail every single time. Not once did someone answer the phone. I did try leaving a message the last time and nobody responded. Apparently they are just too busy to be bothered. I can finally see! After years of telling doctors that I can't see in the distance, I can finally see. I would explain that I couldn't see traffic signs until I nearly passed them or the tv guide on our 50 something inch tv. The doctor at Spanaway Vision clinic gave me a new prescription that he said should make a difference. Wow, when I picked my glasses it felt like a new world. The office staff is awesome, friendly and helpful, and the turn around time for may glasses was quick. I finally found my new optometrist. I will be getting my glasses from them for now on.

I have been getting vision checks and ordering my contacts here for 13 years. I have never experienced any issues or concerns and have always felt comfortable. There is a play area in the lobby for kids. Check-in is prompt and you can expect to be seen at your appointment time without any extra wait time.

This is not a review. I called their office and was told by a former receptionist that Dr. Gustafson retired on October 1st, 2023. The clinic is now permanently closed. I let Google Maps know of this, and I thought it would be helpful to let people know here too.

He's lazy, not patient with children. He prescribed my son 2 completely wrong prescriptions for his glasses. Now I'm left paying out of pocket for my son to get the correct ones because he used up my insurance. I wouldn't recommend wasting your money and time here.

The first time I went to this clinic was okay. Then I decided to go back to get prescription sunglasses. The lady told me it would be cheaper to bring in my own frames. So I did, Dior frames that were worth more than $300. She said they were not liable if they were cracked during the process. That seems fair, they are mine. Well It had been over a week and no one called me to let me know what was going on. They said that my frames were lost in shipping and never made it to the lab. They offered to let me choose any frames from their clinic. They didn't have a huge selection and even so, I spent 150 on lenses and the frames that I got were about 140. I was still getting jipped. I lost out of more than half of my money from the cost of those frames going "missing". I found it interesting how they could get both of my other frames from their personal inventory to their lab on time, but the one that I brought in of my own got lost. It really seems like someone along the way found a really expensive set of frames (MINE) and just thought they would make it better by giving me a free pair. I still had to pay fro my lenses. Which is ridiculous. I basically lost money. I won't be going back.

They get your prescription wrong and tell you there's nothing wrong with it. Gave them a second chance and regret it. If you care about getting glasses that actually work, don't go here. The doctor is not willing to listen to your concerns and acts like you're wasting his time. Far better options for eyecare in the area.

Jim is a brain damaged, high functioning adult that cannot talk. The staff there is exceedingly gentle with him. Kudos to Casey, he loves to see her and even stops in just to say hi. Great place!