Retina Northwest, PC

Posting for my 92 year old grandma because I'm so in shock of the business etiquette. My grandma fell in the shower and was unable to make an appointment and a second time she was ill and they charged her $75 for each cancellation. My grandma has been going there for approximately 10 YEARS, never missed an appointment. They were so GENEROUS and waived 1 , again disgusting! Please choose another business. I will be posting on others social medias regarding this. Everyone should know this place has no compassion for the elderly.

Dr Zhang to the rescue! She saw me on an emergency basis for a retinal tear. The Retina NW staff were there for me, checking me in and using their high tech equipment to analyze what I needed. The laser photocoagulation was not pleasant, but Dr. Zhang was able to complete the job in one session. Her focus and professionalism is reassuring from the moment you meet her. I hope you never need their services, but I highly recommend her and Retina NW.

The visit lasted 2-3 hours... BUT WELL WORTH IT. They are a busy clinic, the only clinic in the Vancouver area. The staff and Dr Lee are very kind, professional, and they are very knowledgeable and skillful. Even though it took some time to go around to the various treatment stations, they are well organized. I appreciated all the staff, the patient education and preparing me for what was to come next They're like a well oiled machine from start to finish. The staff are so conscientious and through, it's obvious that patient safety comes first. Dr Lee did his evaluation, explained everything in advance, and gave me an injection in my right eye. Felt no pain at all. The next day, I saw significantly better. I am so glad I was referred to this clinic. I hope this helps you to make the decision to come here, you will be glad you did.

Could this be the worst-run clinic in the northwest? 3 different visits, identical experience each time: my 82-year-old father-in-law, a recent stroke victim with high blood pressure, was made to wait 3-4 hours each time before a doctor saw him. On the last visit, after waiting 4 hours, I asked them to let him leave. They refused, and magically the doctor was able to rush in to see him. When I complained, I was told that appointment cards advise there may be a 4 hour wait. How is this considered a reasonable level of service, to keep stroke victims waiting for 4 hours every single time? Avoid this place.

Administratively very poorly run. Has difficulty getting response from Medical Records office. Had to make umpteenth phone calls for appointments. Very long waiting time. One doc shuttling from one room to another. Obviously overworked and understaffed.

Great service with friendly helpful staff. I had a retina problem that was fixed that day, it is an ongoing that requires treatment every 7 to 12 weeks, but my vision is perfect. Yes you will be here for 1 to 4 hours, this is a process of testing, exam, and treatment. You are told this when you make the appointment. They do not have a magic wand to fix your problem only great doctors.

The nearly 4 hour shuffle from one waiting room to the next and back again was unreasonable. I finally saw a doctor that suggested an injection in my arm that would give a clearer picture of the inside of my eye. I saw no gloves, saw and felt no cleaning of the injection site and the doctor missed the vain causing intense pain in my arm because the stuff injected went under my skin, not into the vain. It felt like a swarm of bees all stinging me at once in the same place. So...no clear view of the inside of my eye. By the end of this nightmare of a visit the doctor shared what MIGHT be the problem and what MAY be a good treatment plan. Once into the car, all I could do was shake and cry.

Second visit to this facility and second time my 83 year old Grandfather had to wait 2 plus hours just to be seen. If you would like to feel like you have gone to the Emergency room, this is the place for you. If you would like to feel like a respected patient of an eye care facility, I would recommend going elsewhere.