Eyecare Center of Wheeling

From calling to schedule appointment to picking out my glasses was great. Wait time was long for appointment which I understand but I did call a few weeks after I made the appointment and got in sooner due to cancellation. Friendly staff from front desk, techs and Dr. Dormas . Appointment wasn't rushed and all of my questions were answered. I would definitely recommend.

Eyecare was very nice and clean facility . Staff and Doctor was very friendly.

Pete Dormas is the man! He understands that I like him, but hates what he does. Yeah, I am a sissy, but he is qualified for diabetic eye check-ups. If I get overwhelmed and need to take a short breather, he is very understanding. Make a poor choice and go somewhere else THEN go see Pete. You are welcome in advance.

Dr Dormas is amazing and gives wonderful care, however the office staff create a very different experience. I called to make my son an eye appointment and was talked to like a child regarding his eligibility to be seen. My mother (I am 30 years old) was contacted regarding my contact order at her place of employment. When I called to update contact information to ensure this wouldn't happen again, the office staff immediately became snarky and trying to place blame on the situation. Overall a very poor experience. What a shame after around fifteen years of care there.

Best place in town for eyecare, Dr Newman was fantastic! The whole experience from the phone call to schedule to picking out my glasses at the end was perfect! Wait time to get appointment was a little long but well worth the wait!

The worst receptionist! I have seen Dr. Pockl for almost 20 years and never had any issues with him. However his receptionist make it so that I no longer trust going to The Eyecare Center of Wheeling. I called to confirm my appointment today (that I booked months ago) the receptionist told me that my appointment was cancelled. I asked why it was cancelled and she told me that someone called and said that I no longer live in the area and to cancel my appointment. (I never called to cancel my appointment, I still have the same address) Obviously they had someone call to cancel their appointment and accidently cancelled mine. Despite them having my address and my phone number, I never received notification that my appointment was cancelled. I work in customer service, I understand mistakes like this happen, however what upsets me the most and why I would not trust this establishment anymore is the way the receptionist continued to cut me off while trying to figure out what happened to my appointment. I asked to speak to the person in charge, her name was Amber and she was the most unprofessional and unhelpful person I have ever had the displeasure of speaking to. She essentially blamed me for them canceling my appointment. When I asked why she wouldn't have confirmed the cancelation with me, she said that's not her job. I asked her to confirm that they had my correct address and phone number, which they did, clearly I didn't move. When I asked Amber how we would proceed and fix this she offered me an appointment in APRIL! That's 4 months past. I then asked Amber if I take the April appointment and rearrange my day like I did for my appointment today, how can I make sure she doesn't accidently delete it again, she said she can't guarantee that!!! I do think that Dr. Pockl is a good doctor, never had issues with him but because of his front desk staff I do not trust going to The Eyecare center of Wheeling.

This place is the absolute best! The staff and Dr's really care about the services they provide. 100% recommend to all my friends and family!

Absolutely love this place. Professional and friendly staff. Dr. Scott Pockl is our family eye doctor and he is awesome. Sometimes it takes awhile to get an appointment but it is definitely worth the wait and I wouldn't go anywhere else.