⭐Customer Reviews
4.2
★★★★☆
683 reviews on Google
My wife and I are new customers. Our optometrist recently joined Shopko Optical so we were comfortable going to him. We both had eye exams on 10/23/25 and ordered glasses. It's now almost a month later and my wife has not received her glasses. Each time I call to get an order update I get a different excuse.
Fantastic staff eye doc was quick very kind. Selection of frames and lens options are good as well I would think standard most places you go. But 7 days to get my new eyeglasses and I love them
Hannah did a great job helping me with my glasses and I am very happy with how my exam and fittings went!
I showed up today at my scheduled appointment time, only to have the front desk girl with piercings all over her face lock the door on me as I was walking in. I had made sure she saw me and she finally opened it, she laughed and said, "sorry, we're closing early today." After I told her I had an appointment, she wasted two minutes pretending to check the schedule before "discovering" that I actually did -- then claimed the doctor was sick. If that were true, she could have told me immediately instead of making something up.
On top of that, I can't even get my contacts until I see their doctor, which is unacceptable. The entire encounter was unprofessional, rude, and dishonest. I'll be taking my business elsewhere and telling everyone I know to stay far away from this place.
I went to Shopko Optical for 2 years, and unfortunately my experience was very frustrating.
On my first visit, they set me up with a virtual exam I did not want, and the prescription came out completely wrong. Because of that, I ended up with the wrong glasses. They had to redo my exam, amd order new glasses. They came back and I still couldn't see, they then had to adjust my progressives (which were not measured correctly the first time), and reorder lenses. To which the wrong progressive lense was ordered. So again had to re order, Even then, I caught in the email that they had reordered the same wrong lenses again--if I hadn't noticed, I would've ended up with yet another incorrect pair.
Only positive..The eye doctor at that time was excellent, and one staff member (who I don't think works there anymore) was very kind and helpful.
Unfortunately, most of the front desk staff ranged from dismissive to outright rude. During my second year, they messed up my husband's glasses and billed insurance as if he had gotten a second pair, which ended up preventing him from getting new glasses on time this year.
This year, I scheduled my appointment months in advance. After multiple confirmations, I was told just 2 days before my appointment that we couldn't be seen until a day later due to insurance rules. By then, it was too late to reschedule before our vacation, which was extremely inconvenient.
While I really liked the eye doctor, the repeated mistakes, insurance issues, and poor customer service at the front desk mean I won't be going back.
I can't recommend Dr. Ziemer enough! She was friendly and thorough with my eye exam, and very understanding and patient with my 11 month old during my appointment. She helped keep her entertained while Mom had her eyes tested - which was truly appreciated with an active toddler!
My husband and I just ordered new glasses. Hannah was the optician helping us. She was wonderful, kind, knowledgeable and very helpful! Thank you Hannah!
I had an appointment yesterday at the facility on Calumet Street in Appleton WI at 5:00 pm. I was there at 4:50. I stood in line waiting to be helped because all employees were with other customers. At about 5:04 I see the eye doctor walk right passed me and and out the door which I thought was odd, but figured he would be right back. He even looked at me in line as he walked by. Finally, the lady asks my name and I stated it. She looks at me and says I'm sorry but the Doctor left for the day. He must have thought you were not coming. I said I've been standing in line here waiting...and I know the Doc saw me and the line when he left. I will never go back!!!
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[?]Frequently Asked Questions
Where is Shopko Optical located? +
Shopko Optical is at 3525 E Calumet St, Appleton, WI 54915, United States, Appleton, Wisconsin 54915.
What services does Shopko Optical offer? +
Shopko Optical provides comprehensive eye care including services for this business. Call +1 920-788-4114 for specific service availability.
What are the opening hours of Shopko Optical? +
Shopko Optical is open 8 am-6 pm. Closed on: Sunday
Does Shopko Optical accept walk-in patients? +
Shopko Optical in Appleton accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Shopko Optical? +
Consultation fees vary by service at Shopko Optical. Basic eye exams typically start from $50 to $150 in Appleton, while specialized treatments and surgeries may cost more.
Is Shopko Optical equipped for emergency eye care? +
Shopko Optical provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Shopko Optical
At Shopko Optical of Appleton, WI , we put our patients first and strive not only to care for your eyes, but for your general wellbeing. Located at 3525 E Calumet St in Appleton, we make it our mission to always act in your best interest, and we succeed most when you feel valued and happy with the service you receive. We believe your eyecare should be rooted in trust, and that the best eyecare is personalized and comprehensive.
How to Get Help at Shopko Optical
To visit Shopko Optical in Appleton, call +1 920-788-4114 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Appleton?
Choosing a verified eye clinic like Shopko Optical in Appleton ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.