Shopko Optical

My wife and I are new customers. Our optometrist recently joined Shopko Optical so we were comfortable going to him. We both had eye exams on 10/23/25 and ordered glasses. It's now almost a month later and my wife has not received her glasses. Each time I call to get an order update I get a different excuse.

Fantastic staff eye doc was quick very kind. Selection of frames and lens options are good as well I would think standard most places you go. But 7 days to get my new eyeglasses and I love them

Hannah did a great job helping me with my glasses and I am very happy with how my exam and fittings went!

I showed up today at my scheduled appointment time, only to have the front desk girl with piercings all over her face lock the door on me as I was walking in. I had made sure she saw me and she finally opened it, she laughed and said, "sorry, we're closing early today." After I told her I had an appointment, she wasted two minutes pretending to check the schedule before "discovering" that I actually did -- then claimed the doctor was sick. If that were true, she could have told me immediately instead of making something up. On top of that, I can't even get my contacts until I see their doctor, which is unacceptable. The entire encounter was unprofessional, rude, and dishonest. I'll be taking my business elsewhere and telling everyone I know to stay far away from this place.

I went to Shopko Optical for 2 years, and unfortunately my experience was very frustrating. On my first visit, they set me up with a virtual exam I did not want, and the prescription came out completely wrong. Because of that, I ended up with the wrong glasses. They had to redo my exam, amd order new glasses. They came back and I still couldn't see, they then had to adjust my progressives (which were not measured correctly the first time), and reorder lenses. To which the wrong progressive lense was ordered. So again had to re order, Even then, I caught in the email that they had reordered the same wrong lenses again--if I hadn't noticed, I would've ended up with yet another incorrect pair. Only positive..The eye doctor at that time was excellent, and one staff member (who I don't think works there anymore) was very kind and helpful. Unfortunately, most of the front desk staff ranged from dismissive to outright rude. During my second year, they messed up my husband's glasses and billed insurance as if he had gotten a second pair, which ended up preventing him from getting new glasses on time this year. This year, I scheduled my appointment months in advance. After multiple confirmations, I was told just 2 days before my appointment that we couldn't be seen until a day later due to insurance rules. By then, it was too late to reschedule before our vacation, which was extremely inconvenient. While I really liked the eye doctor, the repeated mistakes, insurance issues, and poor customer service at the front desk mean I won't be going back.

I can't recommend Dr. Ziemer enough! She was friendly and thorough with my eye exam, and very understanding and patient with my 11 month old during my appointment. She helped keep her entertained while Mom had her eyes tested - which was truly appreciated with an active toddler!

My husband and I just ordered new glasses. Hannah was the optician helping us. She was wonderful, kind, knowledgeable and very helpful! Thank you Hannah!

I had an appointment yesterday at the facility on Calumet Street in Appleton WI at 5:00 pm. I was there at 4:50. I stood in line waiting to be helped because all employees were with other customers. At about 5:04 I see the eye doctor walk right passed me and and out the door which I thought was odd, but figured he would be right back. He even looked at me in line as he walked by. Finally, the lady asks my name and I stated it. She looks at me and says I'm sorry but the Doctor left for the day. He must have thought you were not coming. I said I've been standing in line here waiting...and I know the Doc saw me and the line when he left. I will never go back!!!