Callahan Eye Clinic

Callahan eye clinic has been such a great place to me. Dr. Locy is amazing at what she does. I've been a patient here since 2017 and these guys have been great. The whole team that was a part of my surgery had been just wonderful. Such professional and kind people. I'm extremely blessed to have these guys as my doctors.

This was my first time seeing anyone at Callahan . It started very professionally with her DR. ELISON ! With a very professional person ! She got my medication list and went through them , went through most of my pain ! But I then was moved to another place where Dr ISON introduced herself and assistant , (let me note I was in a lot of pain, the whole left side of my head &neck , she started the examination, when another employee came in , that got a little crowded in a small room ! During the rest of the exam, he sat most staring at me, then they acted weird ! Started giggling and whispering to each other ! I just thought that was policy , but they never tried to tell me what so ever why he was in there ! Believe me I would have understood that ! I'm 74 and I try to listen to what the Dr.had to say ! Which 75 % I didn't, because of hearing loss ! The whole time was pretty much wasted ! I try to be a very friendly person and I do as my Savior JESUS Christ would tell me to do ! Love thy neighbor as thyself ! I don't have a problem with Callahan Eye Clinic , just don't think that I would ever want to visit Dr.ISON again ! I've been fighting this for several years and absolutely all I want is to find my Primary PROBLEM ! I wish MS. ISION the best ! Thank all of you at CALLHAN !

These people are absolutely Awesome! They have taken care of mother for years & has saved her vision, she only has in one eye!! The Doctors and staff take Very, Very good care of her! Word's cannot describe the appreciation I have for them!! Would HIGHLY RECOMMEND to Anyone!! God Bless these folks!! Thank you for EVERYTHING!!

My first appointment at Callahan Eye Clinic (in Birmingham) was today. The front desk staff was really friendly and helpful. Dr Dudley's assistant is very professional and nice. And Dr. Dudley is amazing! She has such compassion for her patients and goes above and beyond. I used her when she had her own practice and chose to continue to use her as my eye doctor at Callahan Eye Clinic. I don't think I will ever use another eye doctor.

My daughter took her two siblings for an appointment to help me out since I had to work. I was able to FaceTime with them during the appointment but was using a lot of my time at work. Their appointment was OVER 2 HOURS! Since I couldn't find the direct line I had to text using the text line. Anyone with two elementary age children know how hard it is to keep them under control while waiting to be seen!

On 10/29/2021 I visited Carol Rosenstiel, OD at UAB's Callahan Eye Hospital Clinic to obtain contact and glasses prescriptions. As a UAB student, I expected to be treated with professionalism and obtain accurate prescriptions. My student health insurance (United Healthcare) did not cover eye exams, and I paid $302 out of pocket for both prescriptions (contacts: OD -6.00 OS -5.75; glasses: OD -6.25 OS -5.50). As a long-time contact wearer, I did not immediately need the glasses and did not get them made until May. I wore them for about 3 hours, during which time I developed a migraine and severe nausea. Since the glasses prescription was obviously too strong, I made another appointment for 05/23/2022 with Dr. Rosenstiel in order to correct the prescription. When I checked into the clinic, the receptionist demanded I pay a $200 fee up-front since I no longer had medical insurance (which of course was irrelevant because UAB's student health insurance plan does NOT cover eye exams!). I politely responded that there should not be any charge because I was only getting a prescription corrected. After she repeatedly told me that I still had to pay $200, I asked to speak to her supervisor. The hospital administrator that came to talk to me was extremely rude and beyond inappropriate. She said I had to pay for another exam because "anything could have happened since your first exam." Thus, she was accusing me of lying about simply needing a prescription correction. She also talked diminutively to me simply because I was between health insurance plans. Finally, she acquiesced to me paying a $30 co-pay, and "the doctor will determine if an exam fee needs to be charged." Once I finally saw Dr. Rosenstiel, she did not look at my eyes or do a complete exam to accurately determine a glasses prescription. All she did was estimate a new prescription by dropping both by "-0.50" and then had me try sample glasses for a few minutes. This statement turned out to be incorrect because in the new prescription (OD -5.50 OS -5.00), the right eye was decreased by -0.75. When I called the clinic to confirm the prescription, the nurse told me, "It's okay because it was only an estimate." This perfectly describes how Dr. Rosenstiel and Callahan Eye Hospital feel about my visual acuity. By this point, I did not trust either my contact or glasses prescriptions. Instead of getting my glasses remade, I went to see an amazing ophthalmologist at St. Vincent's Hospital. After looking at my eyes, he realized that they were so irritated due to meibomian gland dysfunction that he could not give me an accurate prescription (which Dr. Rosenstiel would have realized if she had bothered to look at my eyes). He instructed me to go without contacts for 2 weeks (during which time I was almost blind) and use hot compresses, steroid/antibiotic eye drops, and rewetting drops. After that, I visited him again and obtained new prescriptions (contacts: OD -5.00 OS -4.00; glasses: OD -5.25 OS -4.25). Therefore, I was SEVERELY overcorrected in both eyes, which explains the headaches I had been experiencing since October. Therefore, accurate prescriptions have cost me: $302 (1st Dr. Rosenstiel exam) + $30 (2nd Dr. Rosenstiel visit) + $110 (1st ophthalmologist exam) + $185 (2nd ophthalmologist exam) = $627 NOT INCLUDING ANY GLASSES OR CONTACTS. It is REPREHENSIBLE that I had to undergo this experience at Callahan Eye Hospital, especially the inappropriate treatment by the Hospital Administrator. I have four degrees from UAB, including a PhD and an MS. My father was an ER physician and an attending at the UAB hospital for 30 years. I can NOT believe that I received such poor service from Callahan's staff and Dr. Rosenstiel. I can not advise people enough NOT to go to Callahan.

My client and I experience good quality care. They we very nice compared to another place we had a bad experience. Then due to Transportion issues we got stuck there for a few hours. We hadn't eaten anything but breakfast. So nurses took the time to find us something to eat with one of the Dr's up stairs. They really went out of there way. Thank you for all you do

I have been coming to Callahan Eye Clinic for almost six months. I see Dr Fowler. Her and all of her staff could not be any more friendly and still have the highest concern for my well being. They all seem like family to me.