Warby Parker The Pizitz

I had a fantastic visit at Warby Parker today! I went in for a routine eye exam and left feeling really assured and excited for my journey with glasses. My doctor was very pleasant and kind. He ensured i had a perfect prescription and gave me a lot of helpful tips and recommendations to set me up for future success. The store attendant who helped me was very very kind. Although wearing glasses is very unfamiliar to me, she made sure i had plenty of options to try out, and kept pulling more options until we found one i liked! She went above and beyond ensuring they fit me perfectly and i truly appreciate how thorough she was. I am very excited for my journey with Warby Parker and am very happy with my experience! Thank you WP!

The attendant was friendly, patient and informative. She asked for my preferences and tried to match them until I made my selection. She stated what options exist and processed the payment efficiently. I'm a return buyer and am confident in the Warby Parker service

I see Alex and Georgia just about every time I go in the store to either purchase frames or have them fixed/adjusted. Their hospitality is so warm and authentic, something you'd hope to expect when receiving any type of Service, but now days seems to be a rarity. They feel like old friends. They both certainly shine a very positive light on that store and the brand. It is true, you're only as good as the people working for you, and Warby Parker is very fortunate to have them both.

My wife has a neurological condition and we live out of state but go to Warby in Birmingham when we have a medical appointment at UAB and need new glasses or an adjustment. We have bought prescription glasses here twice. The work product is exceptional and the staff are excellent and very patient and helpful to us. We very much appreciate the help and service they provide to help us. We won't buy frames anywhere else.

Georgia was very helpful in assisting us with our purchase. My wife and I both came in to purchase. She had a lot of questions on progressive lenses. Georgia helped to resolve those concerns. Also she took precise PD measurements on us both. We had a lot of prescriptions already loaded into our online account. Georgia was helpful navigating that as well and tagged each current Rx with the correct name.

Wow! This was an amazing experience. I found the perfect glasses for my next phase of life. All thanks to Georgia! She was the best consultant and had a great personality to help anyone find their perfect pair! Not to mention all the glasses were super comfortable.

Was greeted upon arriving and asked what sort of help I needed (adjust frames, slipping). Was then asked whether the slipping was due to screw adjustment or something else, which I found absurd. Perhaps that discernment is more common among eyeglass wearers than I would guess. I've been wearing prescription glasses almost 20 years and today was the first time I was asked to qualify my need for frame adjustment. I figured a direct question might move things along, so I asked if someone there could adjust my frames so they wouldn't slip as much (this is my third pair of the same WP frames), which was when I was told their optician was out until "next week", but that "if it is an emergency", I could try another local WP store. Strange way to put it, but ok. I asked for clarification on what would constitute an emergency such that I'd be permitted to drive myself to another WP store and learned that "emergency" is apparently code for "not an emergency at all, just trying to be obtuse". I should have had the presence of mind to share that their mission was accomplished. I went to the other store and got the frame adjustment without being quizzed on what I thought the possible issue was and without declaring an emergency. Brick & mortar retail managers: Those of us still darkening your door with our non-emergency needs want you to succeed and need your presence in our communities. But not at the cost of the most basic elements of customer service. I can get shitty, borderline combative service online.

The atmosphere inside Warby Parker is always inviting and comfortable, with very friendly, helpful and courteous staff. Best eye exam I've ever had! You will not be disappointed.