Eyecare Center in Clanton, AL

My Mom had an eye appointment at 4:00, we arrived at approximately 3:15 and signed in at the entrance as directed. After waiting approximately 45 minutes without being called, I asked the employee at the front desk if we needed to fill out paperwork since this was our first time visiting this office. She replied that the gentlemen in the back would come to get us when they were ready for us. We continued to sit in the waiting area as employees were getting off work which was around 5:00. No acknowledgment that we had been there for an hr and 45 minutes.Several patients had finished by now and I was sure that we would be called shortly but to no avail. The time was now 6pm so I went to the employee who were calling the patients back and asked if we needed to fill out paperwork and he asked for my Moms name and birthdate in which he pulled her up in the computer only to tell me that he had her information but didn't have a time scheduled for her. This was her first trip scheduled here so how do you have her in your system but don't have an appointment time scheduled for her. He proceeded to apologize and offered to reschedule but told me that it would be a couple of weeks. We already had to wait to get this appointment so now we have to wait again??? I think not!! So disgusted and disappointed.

All the staff, from beginning to end were awsome!! Very timely-- more than efficient!! Great experience!! I'll never go anywhere else now!!