Eye Care Associates: Kristin Sullins OD

Wow...I am so impressed with every factor of Dr. Sullins' care and staff! And don't we all know how very rare that is in today's healthcare community? The online appointment scheduling, communication along the way, Dr. Sullins' attentive and personalized care suggestions and questions, and then the staff who handled frame fitting...5 stars all the way! Thank you, Dr. Sullins, for showing that there is still "care" in healthcare!

I originally brought my son to see Dr. Sullins looking for an eye doctor that accepts Medicaid. I 100% choose the office because of the location but was so pleased with my experience with her and the staff in the office and their interactions with my 3 year old that it seemed very obvious where I would be going once I had insurance. I was treated with the same amount of kindness and care as he was. Wonderful doctor. Wonderful staff.

I had my normal eye exam with Dr. Sullins yesterday. Ariel, a technician, saw me first and scanned, assessed, and prepped my eyes for the exam. She was thorough and friendly, and the equipment was sanitized before and after my scans/assessments. Dr. Sullins was friendly and professional during my exam as well. She took time to answer my questions and make suggestions. Steven helped me order glasses and was friendly and professional as well. I will continue using that practice and Dr. Sullins.

Dr. Kristin was very nice and so was her assistant. I felt like I received a thorough eye exam, and it put my mind at ease that there was nothing serious that could be determined in the eyes itself. I knew one of the services I received was out of pocket, and I was prepared to pay for it. However, when I went to check out, they charge me also for REFRACTION service. Well as you know there is no eye exam without the refraction service, otherwise how can you determine the prescription for the glasses. I had already verified through this place and my insurance there was no copay and my insurance covers full service eye exam which REFRACTION is part of the coverage. I called them back to let them know, so they can credit my account, they said they would once the insurance company pays they will reimburse me. I was like wait are you telling me even though I have insurance, I'm expected to pay out of pocket then you file and then send me my money back. So even though I like the doctor, I doubt I will be returning if this is office practice. Usually you pay a copay IF you have one and for added services outside the normal full covered exam, otherwise they just bill the insurance company and send you a bill if indeed something wasn't covered. On Medicare I'm on a fixed income, I don't have money for a doctor office to "hold" on to until the insurance pay them. So I let my carrier know their practices and the patient need to be informed before appointment or the associates at UHC need to recommend a better provider who takes their insurance at face value. United Healthcare is one of the best paying Medicare providers, so this should not be a problem that fall back on the patient.

Been a patient of this office for 25 years. They always make time in a busy schedule to fit me in when I am having an eye/vision related issue,. Always professional and available (on-call) after hours and even holidays. Even with other optometrists much closer, I will continue to travel from Madison to see Dr. Sullins for these reasons!

Do not go here. Very poor attitudes, they don't sanitize equipment unless you call them out. I spoke to the office manager about my concerns. All she did was argue with me calling me a liar. The manager did not listen and did not care about my concerns. Go somewhere else.

Good professional clinic