LensCrafters

Matt was exceptional. He walked me through a number of options, made sure I was aware of promotional options, and assisted me in a proper fitting. I was very happy with my frame selection, and I look forward to purchasing again.

I had a fantastic experience at LensCrafters! From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely helpful. The eye exam was thorough, and the optometrist took the time to explain everything clearly, which I really appreciated. What really stood out was the personalized service when choosing my new glasses. The associate helped me find frames that suited my style and face shape perfectly. And, I was beyond impressed because the associate that helped me selected the same glasses that I chose online. They were patient and made the entire process stress-free. Overall, LensCrafters delivered top-notch service, and I'll definitely be returning for my next pair. Highly recommended!

I ordered glasses online to pickup in store, thinking that this would be safe and easy. I received an email stating my glasses and cleaning kit were delivered on Nov 26. I went to pickup to see that my ordered was not ready for pickup, only the cleaning kit. After reviewing all emails that directed me to LensCrafters they couldn't be any less concerned about my item that seemed either lost or stolen by them. I was told they don't do inventory check on online orders giving room for error and unsatisfactory customer service. I was told they are only a pickup hun from the manager and that pretty much there's nothing they couldn't do, even though it was delivered to their store. The only compassionate person that was there was Pat. I have called and gone by there almost every day since UPS has delivered my item to see if there's good news in my where about for my glasses. I really feel like a scam has been done on me, because I don't have my glasses, LensCrafters not taking responsibility and not doing there do diligence to even ask the driver or have inventory control in place before calling customers to say order is ready for pickup when clearly mine was not. I'm very disappointed and have had the worst experience with Bridgestreet LensCrafters. They don't care and I won't ever get anything delivered here again. I hope someone takes accountability, it's Christmas and it's just not right that this is handled like this .

I feel like it's hard to have a bad experience with a glasses store, but I have in the past. Thankfully LensCrafters is unproblematic (outside occasional slow delivery times but they can't control that). LensCrafters is always one of the best places to go, especially if you got that good insurance like Eyemed. If you got eyemed? Son, go get some Versace or Gucci frames. The people are friendly and will genuinely talk to you like an equal. Dr. Collins is just the best, seriously, she'll get you taken care of. If you need good glasses that will last you for a long time, I recommend hitting up LensCrafters.

Had a fantastic experience at LensCrafters recently! Matt was extremely nice and helpful--he quickly took care of my glasses repair at no charge and had them ready in less than 30 minutes. The service was efficient, friendly, and professional from start to finish. Highly recommend this location.

I wish it was possible to give this place half a star, my exam was completely rushed through and my prescription they gave me was entirely incorrect. Worst eye doctor I've ever been to and I've been going to appointments once a year the past 15 years. They also told me I probably had glaucoma and needed to see a specialist, then never called me with the ophthalmologist like they said they would. Thank goodness I got a second opinion because when I questioned if I was a little young for glaucoma Dr Collins cut me off and said "not necessarily" with absolutely no other explanation. Idk if this is how this office normally works or if the doctor had a bad day, but I won't ever be back to find out. I recommend going elsewhere. I will say the sales associate who showed me glasses afterward was extremely kind and great. At the same time though it's great I held off on getting glasses as I was given the WRONG prescription. 0/10

I love Lens Crafters. I always get the best service when there every time and everyone is so knowledgeable, friendly, and helpful. Ashley assisted me today and insight I fell in love with her personality and attitude towards assisting me. Thank you so much for all you all do and I mean all of you.

I had a wonderful experience at LensCrafters . Mat was very friendly, professional, and helpful in choosing the perfect pair of glasses for me.