Warby Parker Bridge Street Town Centre

Kristina (I think that was her name!) was so nice and helpful. I went on a weekday at about 3pm and we were one of maybe 3-4 other customers. I had plenty of time to try on all the frames I wanted and once I chose them it was a super fast process to order them! It was easy to bring my own prescription and my glasses with specialty lenses (extra high index for very strong Rx) were only $160 since they filed my insurance. My glasses are usually $400-500+ at the optometrist with insurance. So happy!

I visited the store for the second time today looking for glasses and was extremely disappointed by the lack of customer service during both visits. The store was not busy, yet I was never proactively offered assistance. Instead, the employees appeared more focused on chatting with each other and playing on their phones than helping customers. During my first visit, there were multiple employees present, and after walking around the store for some time, I had to ask for help. The only information I was given was about a promotion (15% off if you buy two frames and they could be done in about two weeks). When I asked for recommendations and guidance on choosing frames, I was told it was "subjective," and the conversation ended. The employees then turned back to talking amongst themselves and using their phones. I returned four days later after my first visit hoping for a better experience, but I wasn't even greeted upon entering. When I asked for help locating frames I had tried on previously, an employee simply pointed them out and offered no further assistance. Again, the staff seemed more interested in socializing and being on their phones than engaging with customers. Having worked in retail myself, I was shocked by the repeated lack of engagement--especially in a store like this, where customers typically need guidance. After two visits, I still don't know whether the listed prices include lenses, or what the purchasing process looks like etc. It's disappointing because the store itself is very clean and well maintained, but the level of customer service does not match the brand's reputation.

This is our second time purchasing glasses from Warby Parker. We were greeted immediately and made to feel important and valuable. Treated with dignity and respect. The associates are very knowledgeable and friendly. Even though both times we have been in the store it was very busy, we were helped promptly and were checked-out in a very reasonable amount of time. Highly recommend the frames, the service, and the price! Will return!!!

I wish I had the same experience as James. The shop is beautiful and clean and well staffed. I approached an associate to assist me. I asked for her to suggest 3 frames for me. She helped me towards one pair and then asked if I intended to make a purchase that day. I said no and she simply walked off. This was just after Christmas. There was enough staff for them to cluster together so it's not like they were too busy to help. I do intend to purchase glasses but I do like to shop. I was excited to be in WP and see the available frames as I'd seen them online. The shop has a wonderful reputation and the one pair she guided me to was beautiful but I was dumbstruck by the way I was just left holding a frame. I thought she had gone to get another option for me but then realized she had engaged with her associates and their phones and I was no longer of interest.

I had an awesome experience at Warby Parker today. I have a wider (Asian) face & it's difficult for me to find frames that don't put pressure on certain parts of my face. If you have trouble finding eyeglasses that fit properly, I highly recommend checking out this store. They have a huge selection of familiar (designer) styles but offer many of them in sizes ranging from XS-XL. The associates working there are extremely helpful and go above & beyond to make sure you have everything you need to pick out a great pair of frames. The quality & prices are excellent, too. I did not have an eye exam at this location, but it is very easy to upload your prescription via email. I'll be back for sunglasses. Thank you for the great service!

So many frames to choose from I tried on like 20 pair and had to narrow it down to one. Jeff was incredible in helping me to make a decision. I plan on coming back in the spring to get sunglasses.! Great, Customer Service and I love the way they stand behind their frames! I found my new place. I won't shop anywhere else for frames now.

The customer service representative who assisted me Kristina and exhibited a level of professionalism that is a lost art in today's consumer retail. Her warmth and compassion warrants special recognition. She made an otherwise boring dilemma pleasant. A most rewarding experience.

Great selection of frames! Staff was attentive and engaging. I picked out a great pair of sunglasses and got to customize the lenses with the help of the optician Kristina!